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When you arrive parking is an issue . We were lucky to have an electric vehicle so used the 2 available at the front of the hotel however be aware you need to have a card specific to the electric point . We had to call their customer service everytime we wanted to connect / disconnect . They also put a £35 pending amount on your bank account Everytime you connect we connected 5 times so this soon adds up. To get to any room you have to go up 12 stairs so would not recommend this hotel to anybody with mobility issues or have issues carrying your bags as these stairs are prior to the lifts. During your stay you are bombarded with messages to confirm bookings in the restaurant and to review the restaurant . This became annoying as we confirmed the breakfast booking at arrival. We used the in line booking service to book an evening meal in the Grill only to be put in the conservatory instead . We had to find our own table as there were 2 re served this became an issue when another guest stated we were sat at their table and had to move . This would have been avoided if we were shown to the table or we were out in the Grill as booked . The food is very over priced for what you get . Continuity of service lets this hotel down. One minute you are charged service charge then your not. You have shortbread biscuits with hot drinks then you don’t. Your room is serviced one day and not the next . On a Wednesday morning the hotel outside bins are emptied at 04.30 hrs and the noise is unbelievable and lasts for about half an hour . We were due to leave the following day and had a 6 hour drive ahead of us so being woke up so early was not good ! The staff are excellent and did make our stay especially Frank. Would we stay again… No.

All the front desk personnel are the best asset this hotel has. The place could do with an update of their appliances and furniture in their rooms. Soft furnishings are ok. The cleanliness could be a bit better. They lent me slippers so I could use the steam room and it was a great addition to my stay. Overall I give the place a 3/5.

Fantastic value for money. We had a seaview room and use of the communal kitchen. The bed was comfortable and the shower was hot. Staff were friendly and helpful. We requested a room on a lower floor, which was granted. Will definitely stay there again.

A great location and a perfect view from the hotel room that we had. The service was good, a great breakfast and a nice pint of beer. All in all, this is a recommend and it did take us by surprise how decent it was for our one night stay.