We’ve stayed here three times and every time it’s been great! The staff are very helpful, if you need anything or want information about the area they are knowledgeable and happy to help. We’ve stayed in the Jane Seymour suite and this time in the Catherine Parr Out of the two we liked the Jane Seymour the best but both are perfect. The hotel is in a wonderful position for Kingston shops, just over the bridge, or hop on the 411 bus to Hampton Court. We have family locally so it’s perfect for us to get around. Breakfast is great, plenty to choose from. Chris our server and on reception was very polite, he even laughed at my Brown Toast or White Toast joke… all toast is Brown it’s the bread that’s white! When we left he said thank you for staying with us again and shook my hand… Well done Chris it’s the little things that make all the difference.
We stayed here overnight whilst visiting Hampton Court Palace, the hotel is just a 10 minute walk away. Our room was modern and clean but we found there wasn’t much room around the narrow, double bed, barely enough space for the very small tables on either side. We were well supplied with complimentary coffee and tea and there were towelling robes available for our use. We had our evening meal at the hotel which we really enjoyed, the quality of the food was excellent and good value for money. We were a little disappointed with our breakfast experience. Several things could have been done better, the toaster was faulty and inefficient, it needs replacing. Both our breakfast orders were served with items missing or not ordered, my poached eggs didn’t turn up and my husband had a sausage which hadn’t been ordered. It was a while before we received our tea and coffee, then we had to ask for milk. Having said that, the staff were quick to apologise. We found Jack and Diane to be particularly helpful and efficient. The hotel seemed to be very quiet during our stay and at times the staff seemed to be underworked.