Staff excellent especially Abby on Reception, so welcoming and nothing too much trouble. Perfect welcome. Spacious room, excellent bathroom spotlessly clean. Excellent location. Electric heater made room perfectly warm. Bar and entrance area excellent. Loved the style and quirkiness - reminded us of Canadian hotels ( quality of some much worse ) and Disney Wilderness Lodge. Perfect. Breakfast excellent. Dinner not so much. This is not a Boutique Hotel so perhaps the name Bespoke Hotels sets it up to fail, sadly. Yes it needs new mattresses and mattress covers are a MUST. Agree that dining room chairs need cleaning and much dusting required. It could be so much better - just TLC - But no where near as bad as the horrible reviews which nearly out us off. We Loved It !! Can't wait to come back....Thank You :) :) :)
Awesome service. Really conscientious staff.
Rubbish TV. No kettle or fridge in the room.
Window's aren't soundproofed, so it's pretty noisy in the morning.
But, overall, worth the money.