マルテッラーゴの人気ホテルを探す

ホテルで素晴らしい滞在ができました!サービスと設備は一流でした。朝食は美味しくて多様で、新鮮な果物、ペストリー、卵などがありました。スタッフはフレンドリーで親切で、いつでも必要なものを手伝ってくれる準備ができていました。リラックスして快適な休暇をお探しの方は、このホテルを強くお勧めします。

What A Disappointment We really wanted to love this place, as it has so much potential, but the staff needs a serious lesson in hospitality. The limitations of the Inn itself could have been overlooked if not for the unfriendly and inflexible attitude of the people who work there. Such a shame, as the grounds are beautiful and the food is delicious. We had problems right away. We booked through a travel agency who notified the resort in the morning that we would be arriving early around 12:30. We were told in advance that our rooms would be ready around 2:00 but that we could use the pool and common areas until then. However, when we arrived, the woman at the concierge desk could not find our reservation for over 15 minutes because our rooms were mistakenly listed under our travel agent’s colleague’s name. Our agent insists that this was a mistake on the Inn’s part - that they had our names but failed to enter them into their reservation system. It is not a large property and has only a handful of rooms, so I am not sure why the woman at the front desk couldn’t use deductive reasoning to find our reservation, but that is a whole other issue, along with her inadequate English, which made communication especially difficult. This booking error could have been a small setback, but the woman was so defensive and irritated about the confusion, and not at all apologetic or reassuring. She acted like the problem was our fault and that she was the one who was frustrated and inconvenienced, failing to appreciate our internal concern about there being no record of our booking. The moment she realized there was a problem, should have kindly asked us to hold one moment while she sorted things out, rather than frantically asking us to repeat our names over and over again (I even typed it on my phone for her to read, twice) and when I tried to answer her, putting her hand up to stop me from talking because I was apparently interrupting what she was trying to do. The woman did eventually call someone who figured it out, but the woman never accepted responsibility for the confusion or tried to make it up to us in any way. Terrible energy from the moment we arrived. This initial experience was disorganized, unwelcoming, and gave us the sense right away l that our time at Fiori & Frutti was not going to be enjoyable. Next, we were informed by the same woman that we could use the pool but would only be given towels once the room became available in approximately 2 hours. We were also told there was no place for us to change into our bathing suits. Using the pool was the entire reason we asked our agent to call in advance earlier that morning, as we chose not to do more sightseeing or activities in favor of relaxing by the pool at the Inn instead. After these multiple issues with check-in, our agent called the Inn again and was told we could use the pool if we had our own towels, which, of course, we did not bring from America. Why we were not

とても親切で対応の良いスタッフがいる素晴らしいホテルです。オーナーは、私たちの滞在が忘れられないものになるよう、あらゆることをしてくれました。朝食はボリュームたっぷりでとてもおいしかったです。部屋の清掃とタオルの交換は毎日行われ、インターネットも良好でした。ホテルのロケーションは、ヴェネツィアへの旅行にも、近隣の町への遠足にもとても便利です。アンティコ モーロでは、イタリアの精神を感じることができます。また必ず訪れたいと思います。

Ho chiamato il 30/03/2024 sera per prenotare una camera e mi ha risposto una ragazza, probabilmente straniera e che non capiva benissimo cosa dicessi, mi ha detto che prendeva la mia prenotazione telefonicamente, io che comunque voglio una conferma scritta rinnovo la prenotazione via mail (dettata dalla stessa ragazza). Ieri sera 03/04/2024 ho richiamato per avere conferma della prenotazione visto che non ho mai rcevuto mail di risposta e trovo a confrontarmi con un receptionist che molto probabilente ha sbagliato mestiere o non gli piace, dicendomi che hanno cambiato gestione, che è tutto pieno e che devono ancora guardare la mail, gli faccio presente che la camera mi serve per giugno, borbotta qualcosa sul cambio di gestione e mi chiude il telefono in faccia. Richiamo, gli chiedo se parliamo due lingue diverse o se non capisce e gli chiedo gentimente se posso fare la prenotazione in quel momento con lui, mi dice di mandare un'altra mail e che la visioneranno presto. Sto ancora aspettando la conferma ad entrambe le mail, nel frattempo ho prenotato altrove.

このホテルは駅に近い便利なロケーションにあります。部屋は満足できるものでしたが、全体的な体験を高めてくれたのは、本当に素晴らしいスタッフでした。特に、メアリーと、残念ながら名前を忘れてしまった、信じられないほど親切な背の高い紳士は、私たちのために全力を尽くしてくれました。彼らの献身的な対応の輝かしい例は、私たちが真夜中に道に迷ったときでした。メアリーは、ゲストの満足に対する揺るぎない取り組みを示し、深夜に利用できるタクシーがなかったため、すぐに夫に助けを求めました。彼らの素晴らしいサービスは、本当に忘れられない印象を残しました。

We stayed here overnight as a family of four having visited Venice for the day. The hotel is a stone throw away from the train station with direct access to Venice within a couple of stops. The train ticket was around 10 Euros for two adults and two children. The hotel itself is absolutely perfect. The rooms are huge and modern. There’s a gym here as well as numerous lounge areas. The hotel advertises that there is no breakfast as such but a small selection of coffee and snacks. This is modest as it definitely felt like a continental breakfast with pastries cakes and toast along with juices etc…. All high quality ingredients. I can’t wait to stay here again. The hotel is ideal for Venice and the local area. Free parking also a bonus. The staff were wonderful and friendly. They gave us free coffee on arrival. Thanks for a great comfortable stay we will return.