Good side:
1) Strategic location for food and meeting customers near Bukit Mertajam.
2) Price lower than Citadines (same building)
3) Got washing machine.
Neutral side: Self check in
Bad side:
1) Found fire ants (got bitten and caused bad inflammation) every days.
2) Reported the fire ants but nothing was don't for 2 days (stayed 5D4N) till I ask for solution.
3) Service is bad, didn't even apologise after I tell them the problem and also reminded them that they didn't 'courtesily apologise'.
4) The gym is just an old gym rack which is spoilt and few treadmill.
Conclusion, won't go again unless they change their behaviour.
First time lodged in the hotel. Surprised that the room is not small compared to other budget hotel at the similar price. Room was big, clean and staff was friendly. Aircond is of bigger size and works perfectly for me. Excellence budget hotel for business travellers that aim for clean, cheap, friendly and nice location!
ゲゲストWonderful experience at the new hotel! 😍 The combination of new facilities, superb WiFi, a Smart TV for endless movie options, and a nice receptionist to welcome you really makes for a perfect stay. Enjoy your time there!
ゲゲストWith the price I paid, I'm totally satisfied with everything, water heater in good condition, air cond running smoothly, 2 toilet paper provided with 2 small bar soap..the room and bathroom is clean, kiblat direction, beddings necessities quite comfortable. I just hope the hotel can add more details on their site, mine don't have windows but no complain since we stay for short time. Iron and drinking water provided at the stairs.
AAfiqahharrunGood for stay. Clean & comfy. Did not provide parking but have a lot public parking front of the hotel. Need to pay using penang smart parking.
ゲゲストNot really worth the money. No tv, no kettle, not even a mineral water provided! No iron and hair dryer. Just a place to sleep. Not recommended for leisure, just to have a good sleep.
MMCLee RichardSupposed to be NON Smoking but the room allocated was full of cigarette smell . Rules are not implemented as we found there are guests smokhang inside the room and at first floor lobby as well.
There isn't double layer curtain blinds except the thick curtain so you can't open the thick curtain as others can see through the window .
There isn't any any shower door except a very fragile/ thin layer of cheap plastic screen that could not prevent the water from spilling towards the bathroom door and flooding the whole floor that has made it very slippery.
Towet rack is installed too high , you may find it difficult to reach.
TV reception is so poor you couldn't tell which channel or program is playing.
Overall ,room is clean but others are disappointing and room rate is expensive.
Will not recommend anyone to stay .
LLim Hsien HuiThe hotel is strategically located in Bukit Mertajam. The staffs are friendly and helpful. The room is clean with all the necessary basic amenities. Disposable toothbrush is even provided. It is a good hotel to stay just to bunk in for a good night sleep.
LLING MIN TANit's walking distance to aeon mall bukit mertajam and all types of local eateries around.
the room was clean and cosy and they have room service cleaning if you stay more than one night.
there are free parking place located beside the hotel, it's quite empty slot if you park there after 5pm.
however the sound proof is not that well, you can still hear ppl walking along the corridor, chatting and the sound of opening and closing the doors. not really a good sleep place for light sleeper, but it's fine for me.