We spent 5 days there with 8 people. It was the second time, the first time we were enthusiastic. Because everything went well. During our stay four weeks ago, the hotel's own car park was being renovated. So it was a private construction project. Nevertheless, we rented the rooms to the car park at the full price. When the bulldozers rolled up at 7:00 a.m., we asked for a solution. We were told that a discount would not be a solution, but we could be offered a quieter room in a lower category for two nights (out of a total of 5). We would have even done that, but we were not allowed to leave our things in the room, which was actually unrentable at that time, because the management said that it could still be rented out again. Who would want to pack all their things and move for two out of 5 next? This is unacceptable. Honestly, renting out two rooms (we had booked 4 months in advance) to well-paying returning guests when you know that the bulldozer will be rolling in at 7:00 in the morning is an absolute impertinence. Then came cheeky answers like: ”after you were at the reception at 7:00 a.m. and I complained, they were waiting until 8:00 a.m. (that was the case on the first day) - now don't make such a fuss.” So we cancelled all the spa treatments and went out to eat every evening, with 8 people,. the plan was to stay in the hotel the whole time.... When we checked out, they offered us one night out of 5 for free, after I asked the management several times - according to the law, much bigger discounts are possible, but they refused. Conclusion: 5 days for 165,- the night with bulldozers who started at 7:00 and worked the whole day, 10 metres in front of our window. In the eyes of the management, no reason not to rent out these two rooms. Actually, we wanted to come every year with the whole family, but with such a attitude..... When everything is going well, everyone is terribly friendly, but when there is a problem, the focus is on profit instead of customer satisfaction. Really unwise.
Aangenaam verrast, dat waren toen we aan kwamen. In eerste instantie wat huiverig door de oudere uitstraling van het hotel maar eenmaal binnen zijn we prima ontvangen door kundig en vriendelijk personeel. Het hotel is gedateerd maar dit valt geheel in het niet. Het is ook hoe je er zelf in staat. Bedden lagen heerlijk en het ontbijt super! Twee heerlijke nachten en ochtenden gehad, dit kunnen we best nog een keer doen.
This hotel is right in the middle of town although it is nice and quiet. The accommodation was a 2 bedroom suite although the windows gave a restricted view as they where velux roof windows . The rooms are well appointed with a sofa and log burning stove . The rooms are not air conditioned so the room was very warm at night . The bathroom was well appointed and clean . The breakfast was adequate although a little restricted in choices. Car parking is included and safe
We visited Texel between 16th and 19th July 2022 staying at the Grand Hotel Opduin and absolutely loved the place. Fantastic location just between the main town centre and the beach nestled against the beautiful dunes. Expect to see rabbits and pheasants from your bedroom window and the most incredible sunsets. We seriously could not fault this hotel. Rooms are spacious and comfortable, light, well-furnished and quiet. The breakfast is absolutely delicious with lots of choice. The staff are welcoming, kind and helpful. Texel and De Koog itself are stunning - we truly had a magical time and would have happily stayed another few days. Don't forget to rent bicycles (which can be done directly through the hotel in advance of your stay). We love, love, loved it and can't wait to come back!