My girlfriend and I stayed at Chaquacabana for 2 nights..worst 2 nights. Here's a list of all the issues encountered; • Upon checking in, an hour after the hotel's check in time, we still had to wait 20 minutes before actually being able to enter the room as it still wasn't ready. • When we got into the room, the living room area was nice, really neat. A few steps in, we realized the floor tiles were broken but neatly hidden under a rug. • Bedroom door handle was broken. • Closet door was completely broken off of the track. So unable to properly open or close. Just leaned up to the side of the wall. • Bathroom tiles were dirty. Bathroom sink was totally worn out and in need of a paint job. • A couple lights weren't working. • Both nights we heard a leaking/dripping sound but couldn't figure out where it was coming from. On the morning of checkout, while packing up, I noticed a bag of my (dry) clothes that was in the closet, was now completely soaked. It turned out to be the water heater leaking behind the closet and someone was aware of the leak because a towel was placed beneath the water heater to hold the water that's leaking. This was the breaking point for us. To totally ruin our clothes was just unacceptable. The towel being their ”fix” to a heavy leak was blatantly disgusting. • We went to the front desk immediately and asked to speak to a manager and there wasn't one available. We needed a manager to void a charge at the restaurant too and again, none available. We made our complaints to the lady at the front desk but I don't believe that a stay at Chaquacabana would ever be worth the money. 0/10 would never recommend.
The experience was a great one. My wife and I totally enjoyed our stay. The ambience was just wonderful. The breakfast was wonderful. It was a lot. It was so delicious. That was one of the highlights for me. The others were the friendly and courteous staff. Especially the clerk at the front desk. Mellisa. Also, the manageress was also really nice, friendly and courteous. The Manageress was really great. My wife and I talked with her for a long time. It was really nice of her to ask how was our stay. She was really pleasant and dealt well with us. The ambience was most wonderful, serene and relaxed. To be honest our stay surpassed my expectations. We will definitely be visiting again soon. To the manageress and staff, keep up the brilliant work and continue to shine West Palm.
The last time I experienced a curfew was in 1990. How is it, as a hotel guest, who decided to have a late night out, I was unable to get back in to the hotel? I had to sleep in my car when I returned at 3:30am, there was no staff on site and all entrances to the lobby/hotel were locked. This is truly unacceptable. I will take my business elsewhere where security consists of a human and not locked doors.
My experience at Hyatt Regency Trinidad was wonderful. I had a marvelous time. The staff was very friendly, which is a plus for me. I will definitely return to Hyatt Regency again as I enjoyed every moment of it.