クリーブランドの人気ホテルを探す

Extremely nice hotel, with perfect rooms and amenities and even better staff. Justin at the front desk and Jasmine at the Coffee Bar were the kindest and most attentive people I have come across in some time. It was refreshing. Would love to work around people like that anywhere and anytime. We had an amazing night’s sleep, and a great breakfast.

NEWLY REMODELED & FRIENDLY STAFF! FRONT DESK IS 1ST IMPRESSION & he was absolutely wonderful! Matched online rate & LOVED my room upstairs, comfy King bed & continental Breakfast was included! BEST DECISION after going to 3 other ”RUDE” hotels..DON'T PASS THIS ONE BY!!

This was the worst stay I have ever experienced in all my hotel-staying visits. I booked this hotel based on the reviews. Well...be advised, the rooms are not clean, there are roaches, the hallways were never vacuumed the four days my friend and I stayed. Yes, we could have changed hotels. Unfortunately, there was a convention in town and finding another hotel for our price range would have been difficult . After checking in, we went to the room. It looked like someone had been sitting on one of the queen beds (even though it looked made), the ironing board was left out sitting like it was going to be used, the carpets were most definitely not vacuumed well. I went back downstairs to the front desk and told the attendant what I found. He checked out the room, then took us to another one. The second room, the door scraped so hard on the floor I had to try and lift it so I could open it farther to look inside. It was unbelievable that the the hotel wouldn't fix the door. This is a safety issue. If there was a fire inside the hotel and the door was so stuck, the guests might be injured or killed depending on where the fire was located. Heat expands everything. Therefore, the door and floor would also expand leaving the guests trapped. It left black scrape marks on the linoleum. The carpet was a little cleaner, but I didn't look any further since the door would be such a problem. The third room...the pictures will tell you the rest of the story. We did encounter German cockroaches on our second and third days. Thankfully, there were only three. Looking around the rest of the hotel where we traveled, the floors were not vacuumed or furniture dusted. The elevator had an odor and not vacuumed. We noticed that the room attendants looked like teenagers, maybe 16-18 year olds. It's no wonder the rooms weren't clean. I remember when I was a teenager, I hated cleaning even if I got paid a weekly allowance. I had other fun things to do. If you or a friend have stayed at this hotel and the conditions were much better, I'm glad for you. But if you haven't, please find other accommodations, even if it costs a little extra.

Great comfortable rooms and great service. The breakfast is good and has several options. The room service personnel do a great job and all the facilities are continually updated and clean. Restaurants and services are available close by and easy access from I-75. Great place for quiet getaway.