Great place to stay very clean and friendly staff always great you and very helpful throughout our stay, complimentary breakfast was good and fresh and great location. We have stayed here two different times and would highly recommend this facility and will stay there if in the area.
Being a Hilton Lifetime Diamond member, I review by Pro’s and Con’s. Pro’s Excellent location adjacent to major shopping mall. Many restaurants and retailers is close proximity Right off the interstate, easy to access. Newer Hotel, built about 2006 I believe,with very clean rooms. Nothing to complain about the interior. Excellent gym Rarer Hilton with an Executive Lounge, very nice with snacks every night and an excellent breakfast. We were upgraded to a very nice room and it was very much appreciated. Con’s The only thing I did not like was the extremely loud noise that the doors made when closing. It was like they were slamming shut. I am going to try and attach a picture of the quietest door closer I have ever seen. Tonight I am at the Hilton Garden Inn Port St Lucie. These closers are very quiet and should be standard at every Hilton property.
I was very pleased on this location, my first stay here was on 2021, and everytime I came around I used this one. Lst year I stayed 4 times, and every time I was feeling closer to home. Many thanks to staff (Chrissy, John, Keirra, and everyone from kitchen, cleaning and maintenance) for ensuring a high quality service. This last stay was even better as the hotel was renewed, so it really worth giving a try. I warmly recommend.
When we arrived at the hotel the staff member informed me that the payment card that I had used to reserve the room was not a permissible card for payment and that I would need an additional card. I inquired about using cash and was told that I could pay with cash when we left but that they needed to put a card on file and hold the entire amount on that card until we checked out. HASSLES. Went to the room and the room had an horrific odor in the room, and the refrigerator had an even worse odor in it. Kids running around upstairs bouncing on the floors. The walls are literally paper thin and this facility is old and really run down. It needs a major overhaul or torn down and rebuilt.
Arrived late evening to a very crowded , very loud party in the lobby. Check in was easy. Finished up routine so we could rest. 2 double beds , both with sunken in mattress in the middle and one with a broken frame. It was late, we were exhausted and didn’t want the hassle of calling, changing rooms or whatever. Tylenol pm zonked us out. Morning came and we were up to shower . To our surprise, no hot water. What are the 2 things main things most people hope for at a hotel? Good bed and a hot shower…. Fairfield Inn missed the mark on both! Spoke to the front desk and a manager was supposed to call . They did not. Never again !!!!
When we arrived at the hotel the staff member informed me that the payment card that I had used to reserve the room was not a permissible card for payment and that I would need an additional card. I inquired about using cash and was told that I could pay with cash when we left but that they needed to put a card on file and hold the entire amount on that card until we checked out. HASSLES. Went to the room and the room had an horrific odor in the room, and the refrigerator had an even worse odor in it. Kids running around upstairs bouncing on the floors. The walls are literally paper thin and this facility is old and really run down. It needs a major overhaul or torn down and rebuilt.