I am grateful for Gabby who works at the front desk, here for medical reasons. She showed me some rooms at the end of February first part of March when I was in Texas needed a room in near future with a feel at home kitchen area. Gabby with her caring, professionalism, knowledge and smile I knew this was the place for us. We are here for a few weeks in April and May and are truly grateful for Gabby and the entire staff for this home like hotel room it is comfortable, very clean, great location!
Hotel was well located to visit our client but a mixed bag in terms of experience. On checking in the receptionist was disinterested and made no reference to Marriott status and the room key wouldn't open the (very basic) executive lounge. I don't know when room make up become optional and clicked on the button when online checking in that I wanted service every day. First day I had to commandeer the housekeeper and the second day I had to call down to get the room serviced. This was inconvenient as I was preparing for a client visit and had no clean towels. There was no issue with Housekeeping banging on my door at 8am on the day I was leaving - when I had in fact arranged a 4pm checkout. We were a group of 7 and spent a considerable sum but these small things really let the place down. As it stands today 7 days later no Marriott points have credited so maybe they don't like Marriot members. Will use the Courtyard at Legacy next time.
Where do i start, we booked over 40 rooms with the hotel for my sons wedding over the weekend. when we got to the hotel after the reception around 11:30 that evening, the bar was closed and several of the wedding party were sitting down at the bar tables waiting on some pizza that they ordered and haveing a couple drinks, the front desk lady automatically labeled them as trouble makers and called the manager saying that she is going to need backup as they were going to get out of hand and break bottles! (i heard this first hand as i was trying to check in, i was the father of the groom) and then she proceeded to call the cops saying that they were unrully and out of hand. I talked to the cops and they said that from what they were told, they were ready to have a major confrontiation and 7 cops show up! This is the worst experience i have had staying at a hotel (and i travel for a living)! This experience has ruined what was a gret night celebrating my sons wedding! I would not recomend this hotel if you are traveling with a group!
The hotel is clean very new and fresh looking, and the valet staff is very professional. I will definitely come again. The hotel provided me with lavender incense upon check-in, and the valet staff is very prompt and quick in handling your car. This is perhaps one of the best AC hotels I have stayed at.
The Westin was great, Alex, Alden, and DeMarcus all stood out and were exceptional with the hospitality and welcoming. With these three, the Westin will be the place I’ll be staying every time we are in Dallas. They would always make sure we had had all the help we could get.
The hotel is in great location near some good restaurants. I recommend Boomer Jacks and Tender Smokehouse. The breakfast was also on par with what I would expect plus friendly staff. The main reason for the 3 stars is key access. The hotel doesn’t have key digital keys, in fact, they still use mag stripe. This isn’t an issue as long as you don’t place the card next to a modern car fob or anything magnetic like iPods, iPhone, etc. Very poor that they are so far behind the times. Can’t recommend this hotel simply on this fact that I had to go to the desk 3 times due to inadvertent placement next to something magnetic. If you don’t have anything modern on your person, by all means, stay here, otherwise choose a non vintage hotel unless you want a walk down memory lane, e.g the 1990s