My wife and I recently stayed at this hotel for about a week during which time we were accused of smoking on the premises when neither my wife or I smoke first it went from the alarm went off to housekeeping and staff walked by and smells a strong odor coming from the room to then it be a supervisor walking by and smelling a strong odor and then when we finally said, please come in because we don’t smoke and they saw that we had the window open. It turned into all we had a security guard that walked by and Shasha buddy, hanging out the window and smoking if which, if that was the case I’m sure they would have led with that rather than give us the eight other excuses first , furthermore, if Security actually saw somebody hanging out the window smoking, I’m sure we would’ve gotten an immediate phone call from the front desk regarding the danger of somebody hanging out the window and the fact that they don’t allow smoking on the premises. It is my opinion as my wife’s as well with the only reason that they continuously said these things was to try and get us to leave early so that they could rent the room out to somebody at full price because we were getting the room at a discounted rate. Disappointing to be treated like you’re less of a customer because you use one of these third-party applications the gentleman at the front desk was very hospitable. However, everybody else is there was extraordinarily disrespectful as a complete and utter opposite.
we chose to stay here because it was the highest rated hotel in waltham on tripadvisor. the free parking was nice, the receptionist was friendly and efficient, and the room was clean and well furnished. the downside was the price; the hotel has not restored the services from pre-covid days that contributed to its high rating, i.e., no breakfast, no daily cleaning, and the possibility that there might be no staff available for check-in if you arrive at a time when the sole receptionist is not present. as a customer, if you reduce services, I think you should consider lowering the price.