Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued. The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.
Another good pre flight stay. Clean room, comfy bed, usual free breakfast with great coffee. Whisper quiet air con system. Staff is outstanding. Betsy always has warm hello and a smile. Hotel is well maintained, but had a few minor wear and tear items (room entry door rubs on jamb) as would be expected from a hotel that is gracefully aging. Reason not 5-star: Shuttle to airport not reliable. Signed up for 7:00 am. 7:10, no shuttle. Warren intervened, called the driver who missed the time, and ensured we were taken to airport in time for our flight. We would stay here again.
You get to experience the feeling of living in the city . The neighborhood was quiet but active. there is a store on the corner with everything you will need during the stay. best part of it is You get to experience the feeling of living in the city neighborhood was quiet but active.