シルバー・スプリングの人気ホテルを探す

We’ve been a loyal fan of Marriott for years, frequently recommending their services to friends and family. However, a recent experience has left us profoundly disappointed and questioning our loyalty to a brand we once held in high regard. During our recent stay at the Marriott Courtyard Silver Spring Downtown, we encountered a problem that no customer should ever have to face: bed bugs. It was a shock to find ourselves in this situation, as we had always associated the Marriott with quality and reliability. Our frustration with the presence of bed bugs was only surpassed by our dismay at the customer service we received. When reporting the issue to hotel staff, we expected prompt action and a compassionate response. Instead, what we encountered was indifference and a lack of urgency. The hotel's management seemed more interested in downplaying the issue than in addressing it effectively. They failed to provide anything beyond a refund. No mention of compensation for having to completely change our accommodations last minute. The lack of empathy from a company we had previously regarded so highly was deeply disheartening. Our long-standing positive attitude towards the Marriott has been tarnished by this experience. It's not just the presence of bed bugs that troubles us; it's the way the situation was handled. We had expected better from a brand that had earned my trust over the years. We sincerely hope that the Marriott takes this feedback to heart and reevaluates its commitment to customer satisfaction and safety. In the meantime, our loyalty remains shaken, and we are cautious about recommending or patronizing their services in the future.

房間不錯，床也舒服

ホテルの1階の部屋は駐車場に面しているので、チェックイン時にピットを踏まないでください。

これは長い時間です。私は1月にホテルに1泊しました。私は以前そこに滞在しましたが、記録にないようです。しかし、とにかく、私はエチオピアにチェックインされ、彼女はホテルを説明していました。私が戻った理由であるホテルを愛しています。私の部屋に着いた後すぐにドアをノックします。低くて見てください。エチオピアはこれらの栄養価の高いスナックをすべて持っている「歓迎」バッグを持っています。笑!私はショックを受け、喜んで驚きました。それは素晴らしい顧客サービスでした!!! だから再び、エチオピアへのクドス!!

The hotel smelled like ********* in multiple areas and there is nothing that was done about it. The cleaning people stripped the sheets and took our clothes with it, and never admitted to the theft or tried to look for it. The cleaning people came one time and left our room with no towels. The front desk is super nice and cordial.

We read the reviews and booked this trip with reward points so it's hard to complain. Just wanted to spend the night after a concert at the Silver Spring Fillmore. Room was listed as non-smoking King Size bed. Bed was about 1/2 size of a King (cramped for two people). Strong smell of cigarette smoke in the bathroom. Noise/conversations all night long and someone banging on the door shouting ”wake up! in the middle of the night. Property/grounds are aging and run down. People seemed to be living full time on the property. watching us as we got out of the car left us feeling uncomfortable. The location was good for walking to the downtown area with restaraunts and breweries along the way. We would not recommend this property to friends or anyone asking.

This hotel was clean and reasonably priced - especially if you are just looking for a place to sleep while visiting DC. The breakfast was good. So here’s the information no one shared with us and we figured out. 1. If you fly into Reagan, go to terminal 2 and get on the yellow metro toward Mt. Vernon Square (you have to know the last stop on that train to know which one to ride). So take that yellow toward Mt. Vernon Square and get off at Gallery Place. At Gallery Place Metro station, go ahead and buy the Metro pass then get on the red toward Glenmont and get off at Silver Spring Station. You can walk from the station to the hotel, but I highly recommend the bus (sure there are some quirky folks on the bus but it’s all part of the experience! Also, I never felt unsafe). The card you bought for the metro works on the bus too. Just ask someone where the buses are located. You want bus bay 222 - take the 70 toward Archives. When you see the Holiday Inn, this is your stop (it isn’t far at all, maybe .7 mile). Pull the cord and get off here. No one told us about the buses (we walked from the station, up hill with our luggage at 11:30 at night) - you may not need all this info, but this is all stuff we didn’t know. 2. You definitely need to eat at Crisfield’s Seafood. This place has been here since 1945 and it was delicious. Order the seafood bisque no matter what! 3. To head out on all your sightseeing adventures, cross the road at the Holiday Inn and ride the 70 back to Silver Spring Metro. You will most likely ride the red toward Shady Grove and get off at Metro Center. Take the blue or silver toward Downtown Largo and get off at Smithsonian to head out to the National Mall and most of the museums. You can also take the 70 immediately in front of the Holiday Inn all the way into DC but it takes forever. You can leave the HI and take a right and walk up to the next bus stop and take the 79 express to DC too. It doesn’t stop as much. These buses will take you to the Archives stop and you can take whatever metro you want from there. 4. Lastly, take the night monument tour with Signature Tours.

ワシントンの郊外では、ワシントンの中心部までバスに乗る必要があります。近くにスーパーマーケットがあり、中国のファーストフードのテイクアウトがあります。周りにはもっと黒人がいます。夜は外出が少ない。生きても大丈夫です。

恐ろしい3日間の経験!!私は誰にもこのホテルをお勧めしません。このホテルでの3日間の滞在は、私が経験した中で最悪のものでした。フロントの女の子は極端に失礼でした。だから歓迎しない。笑顔も親切な言葉も。私たちは大流行の中心部にいますが、私の部屋は掃除されず、私の滞在全体のために衛生的ではありませんでした。私が快適かどうか尋ねるために電話をかける人はいません。滞在2日目、フロントへ電話して部屋を掃除し、タオルをきれいにしてくれと頼んだが、チェックアウト後に自分の部屋を掃除すると、同じ無礼な受付に無礼に言われた、また、必要に応じてフロントからきれいなタオルを手に入れなければなりません。第二に、それは私たちの2人でした部屋に滞在したが、朝食のために到着したとき、私は茶色の紙袋を1つ与えられ、同じ失礼な受付に1つの部屋への朝食だけを伝えました。何ブル!!第三に、滞在最終日に、寝ている間に大きなノックが聞こえました。近くの部屋にいると思った。それから2回目のノックで、ドアにいることに気づきました。私がベッドから出て誰かをチェックする前に、私のドアが開かれ、ある人が彼がきれいに来たと言った。プライバシーの侵入!できればこのホテルにゼロを与えます。フロントの女の子は適切なトレーニングが必要です。彼女は失礼で、顧客を歓迎する方法を知りません。私は彼女に自分自身についてひどく話したかったが、私はそれを乗らせた。このホテルに一晩滞在しないでください。短い時間を過ごしたい場合は、入出入りしているので検討してください。