This review is for GRANADA INN in Rinaldi st, GRANADA HILLS & NOT for any other hotel or inn with same name in Los Angeles or anywhere in the world. I RARELY give a BAD REVIEW but I need to share our experience last Mar 5: 1) WI-FI did NOT work despite numerous attempts of the efficient receptionist😓 2) TELEPHONE did NOT work too. - I had to walk to the office to complain 3) TV did NOT also work 😞. However, it was later fixed by front desk staff. 4) WORST THING for this handicap room:😫 -The bathroom FLOODED😨, at least 2 inches water. My husband only washed his feet. I made sure knob/ handle was tightly closed. But an hour later, WATER was everywhere. There must be a LEAK somewhere. The shower drain was obviously clogged for that much water to accumulate😫 in the whole big bathroom. Although it was so late, staff moved us to the next room. Very INCONVENIENT & CUMBERSOME! 😩 but necessary. He brought lots of towels but they were not enough to cover the bathroom lake. My husband ALMOST FELL in the water😥 while I was packing. I had to go in fast (when I heard him going inside) before an accident could happen. DANGEROUS bathroom scenario. 5) Next Room (room 102) Problems: a) HEATER did not work properly-😢 I had to raise temp to 89 to adequately heat the room. Previous room (#101) was warm enough with temp set @72. b) BATHROOM DOOR😭 It looks so sturdy & feels heavy but when my husband (who’s weak & wobbly after his hosp discharge that day) tried to open & slide it, but the door somehow came off & HIT his head.😢Fortunately, I was able to catch him before he would fall to the floor. I had to push that door against the wall. Thankfully, the glass was not broken🙏🏻. He later complained of moderate to severe headache. I’ve had 2 recent surgeries for cancer 🙏🏻& lifting >5 lbs is not allowed at this time but with my husband’s predicament & near accidents, I had to exert so much effort 😫 to support his 200 lb weight & prevent him from falling down. 6) HANDICAP PARKING It’s located in front of the reception area. That’s NOT appropriate since the handicap room is NOT nearby. My husband had to walk with difficulty😢to our assigned room. HANDICAP PARKING should be RIGHT NEXT to the handicap room. I had to suggest that when we first check in & when we checked out. Minor inconveniences: 1) limited parking 2) noise from the freeway since it very, very close to 405N entrance 3) no working vending machine (work order for repair mentioned by receptionist) in the facility at that time. Unfortunately, there’s no complimentary water bottles for guests inside the room like most hotels & inns now provide. You have to drive to the gas station to buy them. I had to ask the front desk guy to give me a cup of water for my husband to take with his meds right away. I sent an email concerning our issues during our stay to 2 depts, including customer service but received NO RESPONSE, as if they did NOT care at all. WORST CUSTOMER SERVICE!!!! Be VERY WARY of this place... We’
I realize that everyone is having staffing issues but this is too busy of a hotel for one person. There was one person in front of me and he gave up after 30 minutes so the huge line behind me could check in. Every time I passed the desk, the line was to the door. Lots of hotels have limited housekeeping but they are the only ones I've seen requiring a stay of 5 days before you get cleaning. The room was dark but fine. The fire door remained propped open during the entire stay despite saying it was a fire door that should be closed.
慌しい一日の終わりには、Best Western Valencia/Six Flags Inn & Suitesでおくつろぎください。Best Western Valencia/Six Flags Inn & Suitesは、サンタクラリタの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はサンタクラリタ駅から7km、ホワイトマン空港から29kmと、便利な立地です。Apocalypseやゴリアテ#1、X2が付近にあります。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。サンタクラリタの当施設には、駐車場が併設されており、非常に便利です。