トパンガの人気ホテルを探す

素晴らしい滞在ができました。私たちの部屋(305)は非常に広く、大きなベッドはとても快適でした。部屋は2019年の最後の滞在以来改装され、大幅に改善されました。クローゼットエリアは十分な収納を提供し、シャワールームは広かったです。ヘアドライヤー、アイロンとボード、冷蔵庫、コーヒーメーカーなど、スペースやアメニティを高く評価しました。テレビエリアも収納が良く、チャンネルの選択も多かったです。部屋に唯一の欠点はエアコンの騒音だったので、私はシリコンの耳栓を使って眠りました。体育館を除く多くの施設を使用しませんでした。残念ながら、2台の走行機は両方ともサービスを終了しました。プールはとても小さく、部屋が見渡せばうるさいかもしれません。駐車場がたくさんあり、場所は素晴らしいです。カラバサスコモンズ(コーヒーショップ、レストラン、店がたくさんある美しい風景のエリア)、マリブビーチ(車で30分)、405高速道路に非常に便利です。ハウスキーピングのスタッフは素晴らしい仕事をし、いつも廊下でこんにちはと言った、それは本当に素敵でした。ロビーで無料の個別に包まれたクッキーは美味しく、とても歓迎されたタッチでした。私はこのホテルで素晴らしい滞在をし、予約なしで友達にお勧めします。

場所はこのホテルの良いところだけです。あなたがそこの奥の部屋に滞在するなら、ホテルの正面よりもずっと良いです。それは特にホテルの価格のために改装する必要があります。スタッフは全体的にフレンドリーで問題はありませんでした

Overall really liked the hotel BUT when we arrived at 3pm for check-in, the room wasn’t ready. Was told to wait in the lobby and they would let me know when it was ready. Waited. Waited. Nobody ever approached us. At 3:45… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 4:30… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 5:00… Went to the front desk to ask status. “Who? What room? Let me check on that. Yes, it’s ready now. Let me make your keys for you.” I’d probably still be sitting in the lobby now weeks later if I hadn’t approached the front desk multiple times. Any compensation for this long delay? Nope. Filled out their survey when I received it by email. Any compensation offered then? Nope. Morale of the story: Throw a fit in the lobby, disturb all the other guests, and make a huge scene, THEN you will get some compensation for their shortfalls. Acting like a reasonable, understanding customer only gets you treated like a sucker. Suggestion to hotels in general: stop giving your worst customers your best treatment. If you drop the ball, there should be an standard chart of compensation automatically deducted from the bill without the customer even having to ask. Don’t make customers scream and yell to be treated fairly.

We were shocked by the positive reviews for this hotel. We arrived late at night. When we got off the elevator, there was a huge pile of vomit on the floor. We went down to the front desk to let the staff know. The desk agent said that he knew about the vomit, but didn't have anyone to clean it. He said he had a photo of it on his phone and would let the cleaning crew know as soon as they arrived. We went back up to our room. The entire hallway on our floor stank from the vomit and a pervasive smoke odor (despite having reserved a nonsmoking room). Our room was filthy. There was hair in the tub and the edges of the shower had pink fungus growing in there, which suggested that it hadn't been properly cleaned in weeks or months. The room stank of smoke. The beds were hard as a rock, the safe in the closet had no batteries, so it was unusable. The drains in both the shower and the sink were clogged. We were disgusted, but so tired from traveling that we decided to sleep and switch rooms in the morning. When we got up the next day, the pile of vomit was still in the hallway. We went down to the lobby to alert the front desk that the vomit had not been cleaned. A new desk agent was there and he said that he knew that the vomit was there but his janitorial crew had only been in for a few hours and hadn't been able to clean it yet. A FEW HOURS??? It would seem that vomit in a public space would be the very first important thing to clean when the staff arrived in the morning. The desk agent literally couldn't care less that there was a public health issue that had been sitting there, unattended to, for over 14 hours. All things being equal, we decided not to eat the included breakfast. If the hotel staff can't be trusted to keep public spaces clean, how could we trust that food had been handled properly? This was the most revolting hotel stay we've ever experienced and we've stayed in some pretty questionable accommodations in far flung locations. We contacted Holiday Inn about our experience and never heard a word back.

Perfect place to stay for our 50th wedding anniversary celebration. Great location, great views from our balcony, easy access to the beach, the pier and nearby restaurants. The room was a decent size, with a fireplace and two large screen TVs. Comfortable bed, well equipped modern bathroom with a rain shower and wall mounted jets and a high tec feature filled TOTO toilet. Staff is friendly, efficient and accommodating. An enjoyable luxe beachfront stay.

素晴らしい雰囲気。素敵なスタッフ。全体的に素晴らしい、冷たい経験です。美しくシンプルな客室。食事用の屋上デッキは本当にそれを作っています。すべての食事は素晴らしかった。サーファーの素晴らしい景色。週末旅行に最適です。サーフライダーに泊まったことをとても嬉しく思います!