This is my second time returning to the hotel after my first trip. They remembered my name as I arrived which shows great attention to detail with customer care. I upgraded to the suite for this particular visit and honestly it was a great decision. Look forward to visiting them again when I go back to South Africa in a year’s time.
CCN.TorlageI had the most incredible stay at The Ashford Guesthouse. All my needs were taken care of by the professional staff and owner, Megan really attends to all guests needs to ensure a pleasant stay. The aesthetics of the guesthouse gave me a sense of homely comfort like I was visiting my grandparents. And with delicious breakfasts each morning that catered to my vegan lifestyle, I was pleasantly surprised by the lovely spread they provided. The location is also very convenient with Rosebank mall and the zone and the Rosebank market within a 10 minute walking distance. I truly enjoyed my time here and look forward to a future visit.
🌻🌻🫶🏼
TTrevor_PilotVery disappointed after our stay at The DaVinci Hotel.
I was thoroughly looking forward to this stay as I have not stayed in this hotel before and it had been on my list, check in took quite long, which didn't bother me initially but ended up being a compounding factor after everything else, we had booked online and it took close to an hour for us to get checked in and given our room key, we used this time to look around.
When we finally got to our room, we quickly left everything and went to the mall then had dinner, we got back relatively late and only upon getting back did we notice the bed was 2 single beds pushed together, however we booked and paid for a delux king room, needless to say I spent the duration of the evening falling through the 2 beds as I was trying to cuddle my lady, so I didn't get much sleep to say the least.
When we got up in the morning I quite badly needed a coffee to wake me up after the night I had and Lo and behold, the coffee machine was not working!
By this point you can imagine the frustration.. so we got dressed and went down for breakfast, the process of simply getting a coffee took close to 40 minutes, let alone the food arriving! We actually ended up getting up and leaving because we had plans for the day and did not expect to wait over an hour for our breakfast to arrive! The cold food that was available at the buffet was very dry as well but we scoffed it down and went on our way, it was only while we were walking out that the juice we ordered when we arrived was beginning to make its way to our table, so we were given the bottle and we went on our way
We mentioned the incorrect room as well as the coffee machine to the lady at the checkout desk, to which I was reassured that next time we stay it will be nice
I can very confidently confirm that there will not be a next time from us, as we do expect a certain service when checking into a 5 star hotel and paying the price that comes along with it
On a positive note, the concierge was helpful with taking our luggage to the room
Such a pity for a lovely perfectly located place to put such little effort into the quality they provide
BBrougleI recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality.
The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels.
The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated.
The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring.
Overall Rating: ★★★★★
ゲゲスト1.絶好のロケーションとフレンドリーなスタッフ。
2.
a. std ルーム、冷蔵庫または紅茶/コーヒーの製造はありません。
b.部屋は清潔で静かで、req時にサービスが提供されます。
スーツケースを開ける余地がなく、吊り下げるスペースが限られています。
d. 主にローカルテレビ番組で、フランステレビを放送する「BBC」チャンネルを除き、CNNは2日目後半に登場した。
電力負荷の減少は、テレビがホテルのメンテナンスによって定期的にリセットされることを意味します。
f.朝食の選択は合理的です(いくつかの供給問題)
g. ある夜夕食に行き、メニューの約 80% が利用できません (再び供給の問題)。
h. まだ私にはわからない理由で、カフェメニューには価格が表示されませんでした。
第三に、JNBに戻ると、アップグレードされた部屋にいるにもかかわらず、まだ小野茂に滞在するかもしれません。特に隣接するネルソンマンデラスクエアコンプレックスでは、近くでたくさんのおいしい食事をします。
DDeborah-AnneI have stayed at the Quatermain before, and I am happy to say that the whole experience was once again just lovely! I had arrived VERY early on my check-in day and the staff made sure that I had a room well before the scheduled check-in time AND they upgraded me too!
The staff at the hotel are friendly, helpful and all round just a delight!! Even with the ongoing challenges that loadshedding (scheduled power outtages) brings to the smooth operation of any business.
The gardens are immaculate and tranquil, and it is unbelievable to think you are in the middle of everything with the peace and quiet that pervades.
The little bistro / restaurant's menu is thankfully limited, as it means that the quality can be assured and anything that is made tastes deliciously homemade. The evening buffet is very good value for money!
Just a small note that due to loadshedding, sometimes the email/booking system gives some issues - so don't forget to just follow up once booked :)
FFlorence MoyoWell, from what I booked, it was supposed to be a 2-bedroom apartment. However, I was given a 1bed (Room.303), and when I went down to enquire, the reception lady wasn't helpful and blamed it on the app. Then I had to ask for a wifi password, which I would have assumed you would be given at reception. I ordered something, and when I went down to get it, the same reception lady gave me a bit of attitude when asking her how to open the main door so I could collect. Now I'm not normally one to complain, but I guess she didn't realise she was dealing with a person who has worked over 15 years in reservations, and I am very much aware of how OTAs work. I am still very upset about the wrong room choice I was given and made to feel like I'm the one who made an error. Then there was NO iron and hairdryer in the room. Apparently, they don't have any available from what I gathered from the housekeeping lady.
Besides that, the housekeeping lady was exceptional, and the apartment was very clean upon check-in. Hopefullysomeone from the place will address these issues.