ヒルトン ガーデン イン クラークスビル(Hilton Garden Inn Clarksville)

The pictures show a whirlpool. Get to the hotel and there is NOT one in the room. After a long day this is why I purchased. They refused to move me or refund and trip.com refused also even though their listing clearly shows it was supposed to have one! Worst experience ever. I left and went to another hotel and paid for another room. So now I paid for a room I didn’t even use because they falsely advertised

The floor i was on there was a broken pipe in the space between floors in the always that was leaking and running down and as soon as you walked out of the elevators all you did was smell mold

Checked in. NO WATER IN THE HOTEL. Had to ask for bottle water to brush our teeth. Then when the water came on, the shower leaked, spraying water on the floor. The shower door would not move. The door wouldn't larch unless it was slammed.

I rented a hot tub room and the hot tub had no hot water. I informed the desk manager and he said that he would call me maintenance but they never showed up. I asked if they could discount my room and they said that they would but I have to go through ******* since I booked through you. The staff was very nice and willing to help discount my room. However, they said that you have to initiate that on your end because of a third party booking.

Fridge in room didn't work, room was in need of upgrade - worn furniture and pretty old shower. Bar had apparently lost their liqour license ages ago (according to the staff) so they had limited bar service.

The room was in serious need of a complete renovation. They charged us $75 pet fee instead of the advertised $50.

We had to wait about 20 minutes for anyone to come to the desk to check us in. The rooms need some updating and didn’t feel very clean.

Very friendly staff. Shower tub has large crack extending approximately 18 inches out from 2 sides of drain.

The service was great. The room was acceptable. The only issue was the faucet in the shower leaked and was hard to handle the hot water. Other than that, it was a good space.