ル・クレルヴォー デザインホテル＆スパ(Le Clervaux Boutique Hotel & Spa)

We arrived around 4PM on time for the check in, but finding the reception wasn’t easy at all. Neither was the parking, when we finally found their backside parking garage no one opened the gates for us. No one was answering the phone either. My partner had to walk to the reception to ask them to open the gates. While we were standing in front of the gates still, more cars came and were waiting because the streets only fit one car. Finally parked the car, walked with out stuff to the reception and checked in. Hotel is a little bit of an Labyrinth too. Our rooms looked nice and big, we had 2 suite. In our room the curtains had really big holes so anyone could watch through. We had only 2 hangers for our jackets. The bed sheets were straight up terrible. In our room we had 1 smaller sheet over the mattress what was always slipping of so we were partly sleeping on the mattress. The big pillows were stuffed into a smaller pillow case what was very uncomfortable. We literally had to buy bedsheets because after asking room service they couldn’t help us. In the other room was some Plastik sheet over the mattress so I don’t know what was more comfortable. No sheet or plastic. I tried at least 20x to reach the reception one room service over their phone but no one answered or called back. The baths were clean and ok ok, there was just not really space to place stuff or the sinks. But we got fresh towels everyday was was also ok. The breakfast wasn’t really good either but we arrived late at 9:30 and breakfast is until 10. 20€ for it isn’t worth it. Spa was ok, swimming pool was always full the saunas were good too. Booked a massage, it was good. The wifi was working good. We had 3 tvs in our room but no remote was working. Also the cleaning people took our room card what was left inside the card holder for electricity, 😅 so we only had 1 card left

Extremely welcoming staff; great rooms and good spa. We enjoyed the massage and spa. We did not have dinner at the hotel but it looked really good.

Arrived in a wonderful village, lots to look at and see. Hotel: perfect. Room clean and lots of space. Great staff; happy and helpful. Easy parking(cost) Lovely dinner in Italian restaurant- at hotel.

Le Clerveaux is a very nice hotel with spacious suites in a lovely village. The hotel shares its breakfast space and spa with the adjacent Koener hotel, which reduces the appeal as the Koener is much larger and caters for a different clientele. Breakfast buffet was adequate but average. Sadly the Excellence Group as they call themselves have some work to do to make a stay truly excellent. It is not OK to run out of tonic for G&Ts especially when the sister venue opposite has plenty of tonic. It is also not OK to have bed sheets that are too small for the bed so they don't actually cover the bed.

Suites are spacious and comfortable with huge bathrooms and beds! Breakfast plentiful with good choice and restaurants are good quality and reasonably priced, Suites are part of the Koener Hotel and linked by an internal bridge to breakfast room and pool. However this isn't clear when booking. The email gives wrong check in info which is very confusing- reception is in Koener and finding your way around the hotel is quite a challenge as signage also confusing! Apart from that and irritating electropop background music at breakfast its a lovely hotel.

We spent an amazing weekend in this hotel and will be back for sure. Everything was perfect! We sending warm regards to polish speaking girl from the reception. She gave us the nices welcome and also her coleafues from restaurant. Great service! Spa, hotel bathroom, super comfortable beds... amazing. Thank you!

Perfect spa place, nice and comfortable hotel, very convenient located.

Big, beautiful room , and quiet. That was good. Staff not very friendly or helpful. Like others said, I was never able to log on to the Internet. Parking was free. Hotel was a bit difficult to find. Overall well worth the price.