ヒルトン クリーブランド ダウンタウン(Hilton Cleveland Downtown)

We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

Great location

酒店不錯，價格小貴，但差得不多…

不錯👍！位置好、乾淨！

各方面都很不錯

周邊環境很好

Let me start by saying we wanted a nice nights stay being my fiancé has a Cancer Center appointment at Cleveland Clinic the following morning. We specifically picked Hilton Downtown Cleveland to insure a wonderful stay. King size bed was terrible and worn out. Pillows lacked as well as the frame of bed itself leaning! Areas of rugs in the corners and around bed where bulky vaccum won’t fit was covered in dust and literally a different color. An untrained eye super noticeable. The property boasts of its three restaurants and restaurant/bar that are in house. All 4 were CLOSED on our stay Monday 1/22/23. We were briefly in town for a Cleveland Clinic doctor appointment so we were very dissatisfied at this point but overlooked and DoorDashed food! Upon wake up, my fiancé and I were noticeably stiff and sore from bed. We quickly got ready and gathered our things to leave asap. Called down for Valet at 9am and they said 15 minutes. Walked down to lobby and still waited another nearly 26 minutes for our car to arrive from Valet!! This lengthy wait for our vehicle almost made us late to the very doctor appointment we traveled 6 hours one way to attend! Steaming would be an understatement. Paid Hilton Hotel price for a Motel 6 accommodation room and treatment. Sub par. The campus and premise of the hotel itself were nice. This is my only compliment whatsoever. Highly dissatisfied and want a refund.

The building is very new, sleek and modern. A gorgeous view from the uppermost floors and the bar on 32 was fun !!! However, and I hate that this is the only flaw because it seems petty until you needed it… but the internet access was nonexistent. I’m a fairly tech savvy person and my Mac is of the newer models… regardless, I was unable to connect and of course the front desk lack any type of IT support !

Front desk staff are wonderful. William and Shaquille worked with us to change our two separate night reservations to a 2-night stay. Rooms are clean and comfortable and we asked for a lake view room View was fantastic. There was no noise coming from other rooms nor hallways. The snack foods in Elliots Bar on floor 2 was good and the staff there friendly and really worked hard to get food to you hot. We can't wait for our next stay in Cleveland!