One of my favorite Residence Inns ever! Crazy convenient for us going to watch a graduation. Not too expensive. The checkin desk help was just superb and personable. And most importantly I love the layout of the room. I could spend some serious time in it. Clean, large, comfy and has ALL the amenities for a longish stay. This hit the mark for me.
I had an unexpected need for a hotel room during a weekend when every hotel was sold out. Yradne went above and beyond to help me find a room for the night. She took the time to physically inspect the room before selling me the reservation. I cannot thank Yradne enough for her willingness to hear my problem, evaluate options that would meet my needs, and find a solution that exceeded my request. Please help me to extend my gratitude to Yradne for her superior customer service.
Room is basic but very clean. The hair dryer was faulty, but luckily we booked two rooms, so we can go to the other room for the hair dryer. Breakfast can be improved. Front desk is very friendly.
Room had great size, bed was comfortable. In the room the TV didn’t work, and the phone either. The sofa bed is minuscule, you have to sleep in diagonal. Coffee maker in the room is flimsy and makes watery coffee. The breakfast tables and floor are sticky. Shower didn’t work properly, half of the water sprays through the tub spigot. The hotel needs updating. A/C does not work properly, air was damp in the room, window units are old and loud. Cleanliness could be highly improved, especially in hallways.
We were needing a place to stay with our elderly Labrador and was VERY pleased with our stay at this hotel!! Registration was smooth, everyone was friendly and compassionate. The room was the perfect temperature, and the beds were comfortable.