Check-in was easy, although the front desk was frequently unstaffed for extended periods of time when we were there. Breakfast staff was great. Yogurt machine was broken. Small market was expensive - the gas station on the corner had many of the same things for half the price. Our issue was with housekeeping. A sign in the room says housekeeping is provided every other day, which is fine. They came the day after we checked in and never again - for our six day stay (and we were out of the room by 9:30 am at the latest every day). They did not replace any towels, and we were given one washcloth for three people over six days (and one make up wipe for the six day stay also). Our kitchen had no paper towels (empty roll on the holder), and those were not replaced for the entirety of our stay despite asking housekeeping staff in the hall, twice. At arrival we had two, half-rolls of toilet paper. We had to ask at the front desk for more because we weren't given any on day two of our stay, and housekeeping never came back for the next four days. There are no shelves in the bathroom, so towels need to be hung over the very dusty door top or on the coat hooks in the main room or over the doorknob. There's a handle on the shower door that would work, but that holds the shower mat. There's a hook next to the shower, but if one person hangs their towel there, no one else has a place to hang the towel while in the shower. Guests could hang towels over the shower doors themselves, but they'll just get soaked when the next person takes a shower. The electrical outlet is placed so that one's small appliances (razor, curling iron, etc.) have the cord draping across the sink. One day there was a very agitated woman sitting in the breakfast area for almost the entire day. There was a snowstorm, so it was nice that she was provided some shelter, but her profanity ridden tirade lasted at least 25 minutes - the entire time we were eating breakfast - and no staff members addressed it. She approached us for money but was very nice when we declined. The pool was clean. The hot tub was not. The fitness area was clean. The laundry was $3 per wash and per dry. We stayed during a snowstorm of at least eight inches of snow, and the parking lot was not plowed the entire time we were there. There aren't a lot of restaurants nearby, but GrubHub was easy. The room was clean (except for the top of the bathroom door and the floor near the bed and sofa). The elevators were fast. Staff people were nice. No airport noise bothered us. Mountain views were pretty.
The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.
While this is an older property, like many Hilton Garden Inn properties near airports, it is being updated and modernized. Still a work in progress, but I was impressed with the renovated bathroom and some of the updated decorations. The room was clean, and everything was in good working order. Wi-fi was reliable and fast. The fitness center while clean, is kind of dated and needs new equipment. The staff was friendly and efficient, and the airport shuttle was reliable and very convenient. There are many choices near the Colorado Springs Airport, but this Hilton Garden Inn Colorado Springs Airport is a solid choice for its comfort and convenience.
I had the opportunity to stay in this facility for over two week while searching for a new house after moving to the area. The staff and management here at this hotel are exceptional! It is a great facility, with a team that goes above and beyond to make your stay great. I will be using it in the future for guests, and business colleagues.
Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.
Massive remodel in 2018, you’d think it would be nicer. Main door to room sticks, closet doors don’t open right and bathroom door doesn’t close all the way. White smears all over the bathroom, looked like paint. Shower ceiling had “issues” to put it nicely. Also, never been in a hotel room with such bad lighting in the bathroom and no floor length mirror! All that said, staff were great and price wasn’t horrible. Just wondering if they always put Priceline guest in subpar rooms.
This understated hotel was an excellent choice when needed while waiting for vacancy at my work retreat hotel. The shuttle service from airport was a short wait, worth it for the tips on the area from the driver. All staff I encountered were friendly and helpful. The pool and jacuzzi were nice amenities as well. The room was spacious and the bathroom counter was a treat for the female traveler. The bed allowed me the best sleep I have had while on travel in a long time, truly! I recommend this hotel. The basics are delivered spectacularly.
ゲゲストThe staff is amazing. I stay at the Satallite each time we visit Colorado Springs. And by we I mean my great grandson and my lil service dog Sunny. The rooms are equipped and clean. We will be returning. Also the Springs is filled with entertainment so one will never be bored.