パーマー ハウス ヒルトン ホテル(The Palmer House Hilton)

酒店確實很有歷史了，大堂屋頂很漂亮，不過房間設施很老舊。有一面房間樓下是小火車，聲音還挺大的。酒店大堂永遠人很多，亂哄哄，前台永遠排隊。免費瓶裝水在前台領，收拾房間是不給放的，mini吧東西挺多不便宜。早餐味道還可以，加小費三十刀左右。優點是位置真的好，去千禧公園和藝術博物館都非常近，走路幾分鐘。再去芝加哥估計會在附近找其他家，這家的硬件和服務國內三星都夠不上吧。

Great location steps from Michigan Ave, the art museum, shopping street, major parks, the lake, and restaurants. Centrally located to get easily to River North, the west, and the museums in the south loop; it’s very close to stops of all the trains. This is a beautiful historic hotel with many amenities- nice restaurants and shops in the lobby and lower level, good size pool with ample seating, also, the gym or one of the nicest I’ve seen in a hotel!

Gorgeous, grand historic hotel. Located in downtown Chicago. Conveniently located to stores, transportation, parks, eating establishments, the lake, and entertainment! Love Chicago!!!

Location was excellent, walking distance to Millennium Park. However, the hotel customer service was extremely disappointing. First, we were bumped from our original booking of 2 double beds to 1 king bed. We were not notified of the room change until we checked-in at 10:30 pm, and no other double bed rooms were available. At check-in, we were told we would get 2 complimentary roll-away beds for our 2 kids. We waited 1 hour, and I checked back in with another front desk agent, who told us that they do not have a time frame or an update, but they would request a rush delivery knowing that there are 2 very exhausted children. By 12:30 am, my kids have passed out on the king bed, my husband and I are on the floor. It's been 2+ hours of waiting, and I finally get to talk to the hotel supervisor, who still does not have a status update on the roll-away beds. I ask and he is unable to give us an additional room. I finally track down the 1 staff member responsible for delivering the rollaway beds, hop on the service elevator with him, to make sure that the bed is delivered. After all of that, he can only provide 1 bed. It's past 1:00 am, I squeeze onto the king with the kids to avoid sleeping on the floor. Trip.com customer service was doing their best to negotiate with the hotel. But there was serious breakdown of communication, from getting bumped from the original room, to waiting 2.5+ hours in the middle of the night for a bed.

This is a historical hotel in Chicago, love it very much. I love their restaurant & bar, good atmosphere and serve with good foods (see my pictures). I will definitely choose this hotel again by the next time to Chicago

supper Good, Good hotel, pretty happy

Location is good. The room is small but ok.

It was great. This was my very first time in Chicago. I Would definitely book again.