Having read so many excellent reviews of this hotel, our expectations were probably too high. To avoid disappointment, this is a fair and honest review based on our 10-day half-board experience. We were greeted with a warm welcome and a glass of fizz, advised of rules & regulations and given our room keys and told the location for us to find. Our bags were bought up and 15 mins after arrival we were called to check all was OK. We did discover we had a blocked shower, which was cleared, and we were careful not to have the shower running too quickly to avoid flooding the bathroom. We had a junior suite, which was a nice sized room with a balcony, a table & chairs & 2 sunbeds. We had requested a sunny spot and we got the afternoon/ evening sun which was lovely. There was a large TV in the room that you could angle away from the wall to make it visible in bed if required. We only found 1 English speaking channel, but we weren't there to watch TV, so not an issue for us. We had a large wardrobe and a couple of bedside cabinets. There was also a drawer under the tea making facilities. Have to agree with other reviews a chest òf drawers under the TV instead of a shelf would have been handy. The bed was large and comfortable, pillows were OK too. We both slept very well every night. There is a lending library of books left by other guests in the velvet bar for holiday reading, a nice bonus! A code for the WiFi was provided, Internet was very good and didn't drop out For a 4* hotel we wouldn't expect to pay 2 euro a day for using the room safe. We were aware of this before travelling so accepted it without question. We do believe this should be free in a 4* hotel, any other hotel we have stayed in, did not charge. You can only change your pool towel once during your stay for free by using the voucher provided. Any further change of pool towel there is a 2 euro charge. Food - our expectations were high due to the reviews we had read on trip adviser. Buffet style starter and dessert, main is cooked to order off the menu. Ideal for me as I have a severe seafood allergy. The the food was inconsistent in it's presentation and cooking. Often tepid in temperature and dry or over salted. The Canarian potatoes looked like they were either cooked or reheated in a microwave. Staff always asked if everything was OK after we had finished. On the occasions either one of us had not eaten our dinner, we were offered another dish. However, the point of Al a carte is you are served and eat together. Breakfast fruit, yoghurt and continental was fine, cooked was tepid most days. As I am fussy, I asked my husband who eats anything if I was being too picky. His opinion was the same as mine and he was disappointed too. We were aware other guests were of a similar opinion on certain dishes. We would say it was mediocre at best. As there are so many restaurants around B&B would have been a better option for us. Housekeeping - our bedding was changed twice in the 10 da
自動翻訳