メルキュール クールシュヴェル(Lake Hotel Courchevel 1850)

My experience at Lake Hotel Courchevel was extremely disappointing. My family and I have been staying at this hotel annually since 2015, back when it was a Mercure hotel. However, this year, under the management of the 'Happyculture Group,' the quality of service has significantly deteriorated. Although the hotel maintains a 4-star rating, my recent experience would barely qualify it as a 3-star establishment. The breakfast was extremely poor. On the first day, I had sausage that tasted sour. I raised the issue with the staff, but they insisted it was okay. However, the following week, there were no more sausages, indicating an ongoing problem. From the second day onward, the availability and quality of food rapidly declined. Only scrambled eggs were available, with no sausage or bacon. Even upon request, basic items like bacon were not provided promptly. Promised items such as yogurt failed to materialise, with staff blaming end-of-season issues, which I find unacceptable for a 4-star hotel. On the fourth day, the breakfast situation reached its nadir, with a severe lack of both hot and cold items. Despite raising my concerns repeatedly, the staff offered little assistance, passing the responsibility back and forth. Items that the staff agreed to provide was not even ordered which I can see they do not take the customer seriously. The staff Maria also requested me to leave negative feedback to the hotel with the photo record so that the management can follow this up afterwards. On the fifth day, hoping for improvement, I arrived early for breakfast, only to find the situation unchanged. There were no fruit, ham, bacon, boil egg, yogurt, etc. When I approached the manager, they acknowledged the poor standards due to the end of the season and agreed to waive the breakfast charges for the full duration. For the sixth and seventh days, I didn't bother complaining anymore, but the breakfast standards remained dismal. We ended up having only coffee and juice, which we could have easily made in our room. I wouldn’t have made the complaint if the breakfast was waived as agreed by the manager. However, upon check-out, I was surprised to find that I was being charged the full breakfast rate. After clarification, the manager changed his stance, offering only a 50% discount, citing technicalities. This abrupt change in resolution felt dishonest and lacking in integrity as it was confirmed the charges will be waived altogether. Furthermore, the housekeeping standards were abysmal. The room was not properly cleaned, with dirty cups, unemptied rubbish bins, and debris strewn across the floor. Soap and linens were not replenished, and the overall cleanliness was unacceptable for a supposed 4-star establishment. My eye has got infection after sleeping on the uncleaned pillow. After infection on the following day, I requested for the sheets to be replaced but no attention was given and after chasing for the 4th time, it was only attended after 2pm. And I

GREAT HOTEL. Wonderful Staff. The Front Desk Girls are very attractive and they treat you extremely well. On top of that, the Bar Manager, Mike is wonderful. Their Regional Team led by Tony S. was there as well and were making sure each guest had a wonderful time!

I stayed at the hotel for 5 nights .right at the top of t Courchevel 1850 next to the best hotels it give you access to the slope jardin Alpin and it has all the necessary amenities .parking breakfast ski shop ski in ski out .the team was at our service all the time and was very helpful and always smiling. You can buy skipass at the reception and they can make reservation for all activities. The room were spacious and it had a bunk bed for the young children.

1. We have not had our room cleaned since we checked in on 12/27. I explicitly asked someone both yesterday and today (at front desk) to have our room cleaned and was disappointed to see it was not done. 2. These is a very disgusting smell in our room. We noticed this upon check-in and we already complained to the front desk. I was given an air freshener but it’s simply not enough to mask the foul odor (I witnessed several other guests complain about this to the front desk so I know it’s not just us). 3. Room condition and lack of key amenities for a 4 star hotel. Our room is akin to that of a motel. It is dated, dirty, smelly, and uncomfortable. The twin bed mattresses are 3 inches thick. There is no fan/vent in the toilet room. There is no shower wall or curtain in the bathroom. There is no water provided at all, the there is an espresso machine and tea bags. There is no hair dryer in cold room during flu season and requesting one took over an hour. The first two days we did not even have a bath mat. I’ve stayed at happyculture hotels in Nice and only had praise — to say we are severely disappointed by our stay is an understatement. To add to the aggravation, they acknowledged all the issues and promised a 50% refund that never came.

The hotel was right on the slopes and had a fantastic breakfast with a full spread of everything you could want. Also the staff was great and very helpful whenever we had needs. The rooms were open enough for 4 people and had bunk beds which helped house all 4.

I stayed in Lake Hotel 3 days and it was such a good experience! Special thanks to the team, they are so hardworking and kind! The room was comfortable with a great view on the lake, the breakfast was rich and delicious and the lift was just next to the hotel. I’m definitely coming again! À bientôt !

We are currently staying in this hotel, here for 4 nights. We have been here for 2 nights and we haven’t had any house keeping done to the room. Imagine coming back from a long ski day and having no fresh towels. No fresh bedsheets, and moreover no one in the hotel caring about your situation and stay, while paying 500 euros a night and 12 euros for a glass of wine. I’ve asked today to speak to management but “they are not available”. Clearly on a full house/ and weekend, a manager on duty at 6pm shouldn’t be here for these kind of situations. Awaiting to see what’s gonna happen the coming 2 days.

Very depreciated property with terrible management and services. Personnel just do not care about the guests and do not even pretend to. Room was cleaned only at special repeated request, breakfast is uneatable. Feels like a no-hassle cheap hostel. First time in many years I made such a big mistake when choosing hotel.

If you don’t value cleanliness and don’t mind stinky hallways, dirty rooms/floors; then you would enjoy your stay here because of the location around the property, access to ski rentals on property, ski in/out. Courchevel is a wonderful place and highly recommended. The town makes up for any short coming of the hotel. By the way hotel staff are was extremely helpful and kind as well. Just needs a deep clean and remodel.