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We are very familiar with Cozumel Mexico. We clearly understand the accommodations are not the same as in the States. Which is perfectly fine with us. But the staff at the restaurant inside this hotel was extremely rude. I tried very hard to kill them with kindness and tip very well. Nothing seemed to work. They refused to take an order, serve us coffee, come to the table. I would have to stop the coffee girl and dang near beg for a coffee. Maybe she would come back with a cup or sometimes not. The hotel is what you would expect at this price point. But the rudeness and lack of customer respect is beyond acceptable. Hopefully the manager reads the reviews people are posting. Most negative post about bello caribe include the same complaints I have described. We did just roll with the rudeness and enjoyed Cozumel. But I cannot recommend this hotel

The hotel was mismanaged, and they misunderstood us every time they got the chance. The inkluded breakfast was dissapointing. The pool was dirty. The rooms were dark and We did not receive room service at any time, even though we continuously and specifically requested it.

Me gustó, lugar fresco, con clima, agua caliente en el baño, tv, camas suaves, limpio, económico, desayuno incluido, alberca. Recomendable, rentamos bicis cerca del centro y las pudimos guardar. Volvería a ir.

La verdad es que el hotel está muy bonito, las instalaciones, alberca, diseño y restaurante, pero todo se arruinó por qué las sabanas de mi cama tenían muchas manchitas viejas o no tan viejas de sangre o algo similar. En varios puntos, no solo de dónde tomé fotos. La neta, mejor tirenlas! Evidentemente dan pésimo aspecto, aunque se veían lavas. Además al abrir un cajón había pequeñas cucarachas. Desde ahí se mató mi imagen del sitio La ubicación si traes vehículo es buena, de lo contrario está alejado de los puntos turísticos.