Residence Inn Hartford Rocky Hill

Sad and I'm not going to

非常好，酒店最大的亮點就是有廚房，作為一名中國人不必每天吃討厭的西餐，在這裏可以自己動手，美美的吃上一頓中餐，對了，還有火鍋。

房間舒適，衞生乾淨，位置好

The room was fine. Requested an infant bed but the first one delivered was not set up and broken on one side. Our room was next to open courtyard where guests were very loud close to 11pm and we were with an infant. Desk clerk did nothing. Kids were running up and down hall. My daughter finally went out to talk to other guests. Breakfast bar was good. Do not think we would stay there again mostly for staff indifference

Tv in one bedroom didn’t work. There was only a few pillows and the bed was super uncomfortable

Very friendly staff. Fantastic breakfast - the options to put in your oatmeal were seriously grand!

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up! All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant. The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

Cleanliness aweful. Trash from previous occupants was still in the room and it was stinking. When we called front desk the lady (Maham) was outright rude and abusive. Such behavior is outrageous.

Lady at the front desk when we checked in was very nice and helpful. Room was quiet and clean. Beds were hard.