旅先の様々な魅力を発見したいお客様に、ホテル ボルダ クエルナバカは最適です。ホテル ボルダ クエルナバカは、クエルナバカの現地の雰囲気を感じたいお客様にお勧めの施設です。有名な観光名所のMuseo CAssa GaiaやPlaza de Armas、Parroquia San Antonio de Paduaまで、徒歩でお出かけいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。クエルナバカの当施設には、駐車場が併設されています。
2023.06.11
Muy buena experiencia, desde el momento en que nos recibieron el personal para el check in bastante bien muy atentos mi habitación tardo un poco pero nos permitieron estar en el área de restaurante y alberca mientras nos daban nuestra habitación muy buen servicio por cierto. En restaurante nos pedimos unos snacks mientras era el tiempo de espera deliciosos por cierto. Las habitaciones muy bien, limpias y confortables, cerca del centro todo excelente. Definitivamente volvemos.
慌しい一日の終わりには、ラ・プロヴァンスレストラン&ブティックホテルでおくつろぎください。ラ・プロヴァンスレストラン&ブティックホテルは、クエルナバカでも指折りの素晴らしい宿泊施設の内の一つです。付近にはCivic Plaza LagunillaやCinemas Las Plazas、Museo CAssa Gaiaなどがあり、クエルナバカの観光に非常に便利な立地です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。クエルナバカの当施設には、駐車場が併設されており、非常に便利です。
旅先の様々な魅力を発見したいお客様に、ビジャ・コリブリは最適です。ビジャ・コリブリは、ヒウテペックでも指折りの素晴らしい宿泊施設の内の一つです。付近にはCasa de fin de semana Los AlmendrosやParadise Lake、ロス・ピノス庭園があり、観光に大変便利です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ヒウテペックの当施設のお客様は、駐車場をご利用いただけます。
慌しい一日の終わりには、ホアヤカン クエルナバカ クラモリア コレクションでおくつろぎください。ホアヤカン クエルナバカ クラモリア コレクションは、ヒウテペックの現地の雰囲気を感じたいお客様にお勧めの施設です。有名な観光名所のParroquia de San Felipe de JesusやParroquia San Judas Tadeo、Casa de fin de semana Los Almendrosまで、徒歩でお出かけいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ヒウテペックの当施設には、駐車場が併設されており、非常に便利です。
The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.
I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.
Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.
DDaniel CTodo muy bien, no tuve ningún inconveniente y pienso regresar ampliamente, excelente el servicio de recepción por parte de Daniel y Adilen, muchas gracias por todo, espero poder visitarlos nuevamente. Felicitaciones al chef por los alimentos y el servicio impecable