Everything you can expect from a Holiday Inn. Beds and pillows were perfect, clean room and polite staff. The buffet breakfast was excellent. All Mexican style. It is well located not too far away from the city Center. Art decoration is everywhere.
クエルナバカにあるワン クエルナバカに泊まれば、Spanish Language Institute - Day Courseやクエルナバカ ゴルフ クラブまで車で 10 分で行けます。 この環境に配慮したホテルは、民族植物学庭園と植物薬博物館まで 8.3 km、ロバート ブラディ博物館まで 8.5 km です。
屋外プールなどのレクリエーション設備のほか、WiFi (無料)、宴会場などの設備をご利用いただけます。
お食事はレストランでお召し上がりください。客室から、このホテルのルームサービス (営業時間限定)をご利用いただくこともできます。無料のビュッフェを毎日、7:00 ~ 11:00 までお召し上がりいただけます。
ビジネスセンター、24 時間対応フロントデスク、荷物保管サービスをお使いいただけます。敷地内にはセルフパーキング (無料) が備わっています。
全部で 125 室ある冷房完備の客室には薄型テレビが備わっており、ゆったりおくつろぎいただけます。WiFi (無料)をお使いいただけるほか、ケーブルの番組をご覧いただけます。シャワーのある専用バスルームには、バスアメニティ (無料)、ヘアドライヤーが備わっています。セーフティボックス、デスクをご利用いただけ、ハウスキーピング サービスは、毎日行われます。
2024.01.29
Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.
Muy buena experiencia, desde el momento en que nos recibieron el personal para el check in bastante bien muy atentos mi habitación tardo un poco pero nos permitieron estar en el área de restaurante y alberca mientras nos daban nuestra habitación muy buen servicio por cierto. En restaurante nos pedimos unos snacks mientras era el tiempo de espera deliciosos por cierto. Las habitaciones muy bien, limpias y confortables, cerca del centro todo excelente. Definitivamente volvemos.
The room is OK, breakfast is awful, remote control on the TV did not work, attention and recognition of Premier stating was not recognized properly. Location not very good, very busy traffic. Felt secure though. I mean it is not very good and very scare. Gimnasyum but no pool. In Cuernavaca a pool in the hotel is expected.
The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.