El Truco Boutique Hotel

從來沒住過這麼差的酒店，本來從攜程上訂了三間大床房，一晚，一共1500多，到店之後店家説之前負責預訂的前台離職了，所以沒有大床房了，衹有標間，本來想着標間也不是不行，但是一進房間發現簡直震撼，條件奇差，破舊，被子都竄毛，看着就臟，所以聯繫攜程投訴。客服説給一共賠150塊錢，我當時火就蹭到頭頂了，大晚上12點我們又累又冷客服説你要不走一千米到附近的另一個酒店去看看，那裡有房間的話你就住那，這解決方案真是太讚了 哦對了，店家看我們不滿意沒給留大床房，説要馬上給我們騰一間出來（請見圖1），我一進屋就覺得太震撼了我的天哪，你可千萬別給我騰了 最後朋友實在不想動彈了，就決定在這家酒店湊合一晚，這一晚住的真的是絕: 攜程上詳情頁寫有暖氣，結果根本沒有，我們整晚凍着，一整晚被窩都沒有暖和過來，我一伸腿就凍醒。淋浴沒有熱水，所以乾脆沒洗澡。房間裏太冷，被子太臟，直接穿衣服睡的。早飯，呵呵，忘記拍照了，嚐了一口然後吐了，除了麪包之外，一人一個炒雞蛋，還巨難吃，朋友特別不挑食的人也沒吃下去。 總結，不要住這家酒店，聯繫拉黑 P.s. 從攜程定是500多美金一晚，店裡前台説到店直接定是55美金

Loved my staying at the hotel! A big shout out to Fabi and Lucio who looked after me during my 4 days there 😊

Trying to figure out why my review is so different than everyone else’s! We stayed in room 104 maybe we got the bad room in the hotel. My girlfriend and I are modest hotel stayers certainly not bougie type we don’t mind humble places. But this hotel is advertised as higher end which is definitely was not. The bathroom was very dated and poorly designed. Our toilet broke (would not flush) during our stay and there is no maintenance staff to repair it. The front desk employee tried to fix it but was unsuccessful so I had to fix it (somewhat) myself. The angle of the sink made it nearly impossible to wash your hands. Also the wall mounted hotel style hair dryer didn’t work. We asked for a substitute which they didn’t have. Finally, the included breakfast was very weak and the waiter was rude. All of these are would be normal minor issues during a hotel stay but added together along with the lack of attention by the staff encouraged us to end our stay early! We were very happy with the hotel we moved to (Tierra Viva). A much better hotel at a fraction of the price!!

Overall stay was adequate. Room wasn’t ready upon arrival. Needed to request heater as room did not have one. Looked like other rooms had. Also, shower water could have been warmer. On up side, breakfast was good (included). Staff was overall friendly.

hotel is well located, 3 min walk and you are in the main plaza which is full of restaurants and shops, also the ending point of many tours. The personal was extremely friendly and really tried to make our stay pleasant, however, the first room we got was in the first level and since it’s a wooden floor we heard each pace and all the wood sounds from the upper floor, the bathroom had moho and the room humidity. The second room we got, we requested a room change, the shower drain was clogged and the third room we got had a skylight, which lights the room early in the morning without an option to close it. Other issues such as the possibility to being able to see from one room to parts of another without the possibility of obstructing the view also existed in some rooms The hotel has a restaurant. In general, we appreciate the personal attention we had, but the hotel in not for us, won’t come back

The location was amazing. The hotel was acceptable for the price, just Ok. We arrived four hrs prior to the check in at 1pm, we waited till 1:15 and received a semi cleaned room, bed sheets were changed and proper, bathroom was partially cleaned, the cup was unwashed, the shampoo and conditioner were empty, even when we asked for refill, they remained empty. The faucet was broken and taped, The staff were friendly but not able to speak English, the courtyard is nice, fresh flowers were displayed.

A good hotel, staff was great and friendly. However, we were on the ground floor but heard the squeaky noise from above which disrupted our sleep.

Loved this hotel. Luce was fantastic and made us feel at home and was there whenever we needed her. The location is a dream and walkable to just about anywhere. The courtyard was a nice place to hang out to have coffee in the morning before we got our day started. Everyone was so friendly and we always got a "buenos dias" from staff as well as fellow travelers. I highly recommend El Truco!

Very noisy place! This hotel has 2 restaurants. One in front and one within the square of the rooms. From hearing the customers to the foot traffic of the employees the noise is Never-ending. Im talking until like 3am. The bed in the room had a big dip in it so, it was uncomfortable. Each toss felt like i was going to roll off. The hot water takes a long time to turn on and is not accessible daily. The office staff is a couple. The man is akward and tries to know your fulll iternary. He wanted to know my exact hours etc. No thanks. Our flight was changed on our last day. I asked to keep our luggage there for the 7 hour difference by booking an additional night. The woman didnt think i could hear the phone conversation and she began to hike up the price seeing that "we could afford it". I planned on giving her a tip regardless, but not then. When i saud no abd questioned the price she called our room over and over again.