+Very clean rooms, safe area both go along way. -Staff was less than friendly on checking in, everyone has a bad day so I’m ok with that. -However she was very adamant about us not having a party in the room, we signed a paper stating we would follow this rule (a middle aged man in a suit doesn’t give party animal vibes). You would figure with this and signs in the hall about keeping noise to a minimum it would be enforced… kids running the halls screaming and nothing was done. - A $100 hold was placed on my card for incidentals over a week ago and still has not been returned. I have traveled for work the past 3 years staying in hotels across the United States and have never seen a rate this high for this long. It doesn’t affect me but it could impact families traveling who are living on a budget.
This was our first stay at a Home2 Suites. We normally stay at Hampton Inns but we decided to try this one. We were spoiled, nice big clean rooms, very comfortable beds (best I have had). This location was close to everything. Breakfast had a lot of options to choose from and the breakfast staff were very friendly and helpful. We used the room key on our phone, easy check in and check out. The front desk guys were very friendly as we were coming and going. We were in town for a Basketball game at Akron University and it was a nice location. We didn’t get a chance to use the pool. I think we will choose Home2 Suites again
The good: Great location, walking distance to shops and restaurants, safe, clean area, nice breakfast (a bit pricey), comfortable bed, room well appointed, nice to be able visit the river-level patio. Pool looked good but we did not use it, convenient parking, nice staff, crazy good shower water pressure. The not so good: 5th floor rooms have loud, startling banging sounds when the HVAC units on the roof kick on. Hotel knows about this but still puts people on that floor who would like to sleep at night. Avoid 5th floor if possible. Hotel is pet friendly and people may leave their pets unattended in their room to bark incessantly. Also, high potential for residual allergens in your room if previous guest had a pet. We were coughing a lot. The A/C vent in our room blew quite strongly and pointed right at my head while trying to sleep, so had to keep it off at night. Minor but annoying.
Good and Bad: Good: Easy check-in, friendly and helpful staff, good breakfest, and clean rooms. Bad: The first suite we checked into had a terrible moldy smell. The desk clerk came up and agreed the room smelled and immediately offered to move us to a new room. One comment about this first room--in the bathroom the toilet paper was at least five feet from the toilet--not sure how you were suppoese to reach it. In our new room (suite) one of the two tvs was broken. An IT person spent two hours working on it to no avail, so he took it home and worked on it overnight. The next morning the TV was fixed. Even in this room it was a long reach to use the toilet paper. Good: Without even requesting, the hotel offered to discount our bill.