Hotel Indigo Dali Erhai

I am travelling with a baby, the hotel team were brilliant. So helpful and accommodating. The location of the hotel is convenient.

沒去大理以為親近洱海住親水最好，可當環海一週後發現，其實酒店的位置才是最好的看海風景，要相信一個五星酒店的眼光。古城真的沒意思，雙廊也就白天還好，屬於另一種視覺。洱海的浪漫住酒店裡就能感受到，特別感謝Aimee經理十天前就主動聯繫協調入住，服務人員半夜十二點還親切的服務。如果沒有你們，這次大理之行未必這般完美。

環境、服務、餐飲都實在是太棒了！五星好評！ 環境：酒店就在洱海邊，非常乾淨整潔，軟硬件都很好，還免費升級了海景套房，特別是泳池，太漂亮啦！ 服務：一對一客房經理Colonna簡直是無微不至，感到如沐春風、賓至如歸，入住期間真的非常感謝她的幫助 餐飲：早餐種類繁多，味道很好，還有很多當地特色美食 非常值得推薦！

第二次入住了，酒店早餐很好吃，麪條特別棒。住在酒店去大理市區很方便，一出門就是洱海，酒店的服務也很好，多定了一天房，經攜程一溝通就同意給提前退了。

大理的民宿挑得眼花繚亂，最終還是選擇了更有品質保證的英迪格。豪華海景房不是浪得虛名，家人都很滿意。頂樓的泳池是一大亮點，小朋友樂不思蜀。泳衣泳褲的價格也算公道，不像國內有些五星酒店，動輒七八百的離譜。試了138的下午茶套餐行，味道中規中矩。早餐品種豐富，鮮蝦燒賣味道不錯。可惜的是入住第二天下雨，原計劃的洱海公園之行泡湯了。如果不願意去那些人從眾的熱門景點，在酒店大堂看看海，喝喝茶，也是個絕佳的選擇。

Hotel itself was lovely. Staff were kind and helpful. The room was spacious with a great view of Erhai lake from the balcony. One issue with the room was that, no matter what I did with the AC, the temperature couldn’t be brought below 25 degrees Celsius. They tried to help with this by moving an additional portable AC into the room. Location is good if you just want to see the lake but is about 13kms from the old town where some of the best food is.

Overall it’s a good experiences, Guest Relations team proactively recovered my bad experiences when we had the breakfast and extend the check out till 2pm with some amenities and fruits delivery. Buffet restaurant definitely need more trainings about how to bring more efficient during the peak hours but service staff attitude are very positive. Breakfast food is ok. Facilities are quite new and well maintained - reception helped to upgrade my rooms as we traveled together and arrange properly. Except the elevator which is quite odd that you have to take excessive steps to lobby. Location is good near the bottom of the ErHai having a great seat view but if you want to go to the ancient city or some ancient towns to the west of the sea you’d better have a car or you have drivers.

This is one of the best hotel I stayed. The room is clean, service is excellent, breakfast is marvellous and room views to the lake is great, you can even see the sunrise from the room. From the Bose speaker and Dyson Hair Dryer you can know the quality of the room. However the bathroom is translucent, if you are not travelling with your couple but other, you may have an issue when bathing.

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)