Hello this place is great stay when traveling somewhere. I think the apartment is cozy and has a lot of space. I stayed for one night and it was better than my expectations. There is a doube room for couples and the place looks as on pictures.
I went to Dallas for the first time with my mom and we decided to stay here thinking it’d be a great place. While this place was conveniently located to lots of places, we ran into way too many issues,
First, our room made a loud noise from the AC. The front desk gave us attitude that they had no other rooms and would have engineering look at it. Then they said they’d move us after we talked to them so what was that about?
Then we get to our new room and the light was out above the shower and our mini bar was broken.
Our mini bar wouldn’t open even after they “fixed” it so we got a complimentary mini fridge.
Then we got a random call the next day verifying we were staying in the room and how many guests, ***?!
Two days before we were leaving, our keys stopped working and we got a non legitimate excuse for that too.
Also this place claims you need to let them know if you want house keeping.
Overall, they are not run well and clearly have poor upper mgmt. The gift shop, Starbucks, pool, etc arent bad, but this place needs some serious help.