We’re “Lifetime Platinum” after 25 + years of loyalty - and never have my wife and I created with such welcoming warmth and hospitality. Our reservation manager, Thank, was very accommodating to our requests and her helper, Mr Pedro, went above and beyond to help ensure our bags got to our room AND provided a secondary refrigeration for delegate items we needed to be stored in our room. Tremendous experience - Bravo!
Very centrally located a block from most of downtown attractions (the eye, the ATT square, the French room and bar at the Adolphus, Neiman Marcus, the Thanks-Giving chapel), the hotel is stylish and the room quite awesome. Spacious, floor to ceiling, wall to wall windows, huge walking shower (only the water pressure was an issue in my room). My friend had a massage at the spa and dipped her toes in the outdoor people and was very happy. My only low light is the lack of bar, as the only bar turns into a club, at least Saturday evening when i was visiting. Good news is that The Adolphus French room bar is close by. But it is not the same.
Was looking forward to enjoying a day at the Joule, as a Dallas local but having never visited before. I had 4 hours of spa treatments booked and was looking forward to arriving early to use the pool and have lunch. Upon arrival, I asked the front desk how to get to the pool. They looked at me shocked I would even ask and said the pool was for hotel guests only. Now mind you, this was a Tuesday morning. Had it been a packed Saturday, I understand that priority would go to hotel guests. But given I was spending MORE at the spa than their room rates, I was shocked they refused to let me upstairs, even to have lunch and drinks! I visit hotel spas all the time and have never been turned away from using the facilities. Word of advice to Joule management—you often only get one shot to make a lifelong customer. I would have likely made this my spa of choice going forward and tried the restaurants and maybe even done a few staycations. It costs nothing to make an impression and let a high paying spa customer use the pool on a day when the hotel is empty (which is was btw—not a soul in the lobby or either of the lobby restaurants at lunch time).
Upon coming to check in, at the desk i asked the agent if there were any upgrades available, the agent replied that there were none bcs they were sold out but however the next day there will be availability, As a gold member i get a free upgrade based on availability, when i was talking to the agent today, ( jasmin) she said ” upgrade is available, and we do not offer complimentary ones” and asked me to pay. This is not the first time this has happened, Do not book this hotel You'll be better with hyatt or a Marriott
I live in Paris, so when I return to Dallas, I stay about six weeks at the Melrose. I have so many memories of this storied place, all wonderful. Samual at the front desk is not only an elegant man, he has become a friend. I feel the same about James at the Library. There is no way to leave an encounter with James without a smile on your face. Scott Deakins
ゲゲストUsed this hotel as it is close to a Holt Cat dealer and I’m an employee training for the week. It is in a very bad area as other reviewers described but it had a security guard and I was willing to take the risk. Was quoted 139.00 a day and I said that’s good I needed it for the week. Room was nice although the walls were thin and the ac unit sounded like an airplane trying to take off when the compressor kicked in. I did not complain about these things, I realize some things the front desk just can’t control. However when I checked out and asked for a copy of the bill I was shocked to see that the daily charges were 139, 179, 199, 199, and 139. I spoke with the guy at the front desk and he said he didn’t know why but would have the asst manager Jennifer call when she came in Went to class the whole day and got no call. Drove 4 hours home and called and she said Jennifer would be in at 11 pm and would call me in the morning. I called back at 6:30 before her shift ended and she said it was common practice to change the rates daily without people’s consent. I asked since my credit card was charged when I arrive was this not a contract to which she stated it was only a hold put on the card. She then stated I needed to talk to the manager Tim when he arrived back to work on Monday. This is not even my credit card that was charged it was the company’s but it’s about the principle now. The fact that I have to wait 4 days for something to be corrected that should have happened when brought to their attention the first time. There is a major disconnect between the auditors, managers, and customers. Will see how Tim handles this Monday before I write a review on Holts credit card statement that I have to submit, for all of holts company’s to see how Marriott treats its customers.
I consider myself an experienced hotel guest in Dallas, and have known of Days Inn Market Center for a long time, but had never stayed here until last week. What a pleasant surprise! A wonderful accommodation, well-appointed and comfortable room, great location, and some of the best, most-welcoming, hospitable customer service I've ever received in any hotel make this a definite ”will return” on my list of preferred Dallas hotels. A hidden treasure in my travel experience!