We picked this hotel to spend the last two days of our 7-day trip in the area, so we were expecting a relaxing and luxurious experience. We were pleasantly surprised to find that management had upgraded our room from Lower Bakmee to Kumbuk chalet, considering our privacy and the low occupancy during our booking dates. We found the staff to be very attentive, helpful, and they were eager to make our stay more enjoyable. They also sent us a cake to our room for our anniversary. Special credit goes to the kitchen staff. The food was really delicious and presented beautifully. The hotel premises offer many stunning views and we felt like we were living in a village, disconnected from all the busyness outside. As nature lovers, we really enjoyed watching various kinds of birds on the premise and taking walks on the nature trails. However, we must emphasize that the chalet was not up to a satisfactory level. The bed linens looked old (discolored), and the same goes for the towels as well. The bathroom area was the biggest disappointment. We found it very unpleasant during our stay due to the it’s dirtiness. Even the plunge pool outside was not clean. We believe that unless the management does a proper renovation and deep cleaning of this chalet (Kumbuk chalet) , it should not be given to visitors even at a discounted price. Moreover, the management should explain the condition of the rooms before accepting reservations.
自動翻訳