ヴェガス・ラグジュアリー・ホテル(Vegas Luxury Hotel)

They told me to wait at their front desk for more than 3 hours without checking in and at the end they told me they don’t have company with trip.com and they couldn’t do anything about my booking and that they don’t use trip.com but only so they told me to go away without letting me stay and no refund nothing that they could do I was so disappointed that they could have told me this news earlier than later

The only

Beware! Customer service is extremely unprofessional. House keeping failed to clean my room. I gave my room key to reception and informed them I would return to the same room later that day. They entered the room and removed the sheets and pillows from the bed but did not remake the bed or clean the room. After informing the manager they quickly half cleaned the room. Note: I left at 10:00am and returned at 2pm. They failed to wash my laundry and gave me back soiled laundry. I was informed that my laundry would be returned the same day. I called to inquire about my laundry at 8pm but was not given an answer. The next morning when I called the front desk I was informed that the clothes were not washed the previous day and they would be wash that morning but would not be dry before check out. They returned my unwashed laundry and ask me to wear then to my morning meetings. Unfortunately, I missed boarding transportation and meetings. I am international and upgraded to the Executive Suite when I arrived because of the beautiful interior design but the lousy customer service hinders such luxury. Peace