ディカーブ トップ・オブ・アラビア・マウンテン周辺のおすすめホテル・宿

カスタマーサービスはひどいです

The staff was friendly and more than helpful in directions around the area and within the hotel. Mask and distancing was practiced along with access to hand sanitizer. The location was great as we had access to restaurants, pharmacies and other stores and entertainment.

娘の出張のために予約しました。悪くないです。

私は多くのホテルに滞在します...ほとんどがマリオットです。このホテルはマリオットの基準を満たしていません。私たちは一日中飛行機から遅くチェックインし、ほとんど出発し、他の場所を見つけましたが、とても疲れていたので滞在することにしました。私は受付係に静かな部屋をくれるように頼みました、彼は彼がそうするだろうと言い続けました、そしてそれは高層階になるでしょう。部屋はエレベーターのすぐ前、5階(高くない)にありました。彼らは家族の再会と会議を開き、午後11時にとても騒しかったです!部屋は決して涼しくなく、ベッドはひどいものでした!前述したように、私は主にマリオットに滞在し、通常はマットレスが大好きですが、これはマリオットの通常のマットレスではありません。また、アップデートされたように見えますが、この改造をしたのは誰でもショッティな作業をしました。

コーヒーが置いてあります。清潔感があって良いです。ロケーションがとてもすばらしい。次回も、利用しようと思います。

素晴らしい朝食;非常に丁寧なスタッフ;プールとトレーニング施設を楽しんだ。スタッフが挨拶し、感謝したと感じました。素晴らしい滞在ができました。出て来て挨拶された。素晴らしい部屋。レストランやショッピングへのアクセスが簡単

We enjoyed a two-night stay. The front desk staff were nice. Breakfast was excellent. Will definitely stay at this hotel next time when we are visiting this area.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

全体的に私はホテルが大好きです。ベッドは大丈夫です。朝食は素晴らしかった!私が嫌いなのは、駐車料金を1日20ドル、Wi-Fiを1日4.95に支払う必要があることです。