Roberts Riverwalk Urban Resort Hotel

THIS IS THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD. THEY MADE ME CANCEL MY RESERVATION DURING MY TIME OF CHECK IN, TOLD ME I HAD TO CANCEL THE RESERVATION THROUGH A THIRD PARTY COMPANY, AND I HAVE NOT HEARD FROM ANYONE SINCE. The “third party company” informed me that they would not be able to refund me until the confirmed my cancellation with the hotel, yet now no one can get in contact with them. I asked for a week to be contacted by the manager/ owner or whoever this lady is and I’m continually told she’s on vacation and not available. Needless to say, that $600 refund is out the window. YOU LOW DOWN SCUMS!!!!!!!! Negative stars should be an option!!

I booked an room at this hotel so that I could see a view of Canada through ***********, so the room i chose was an river view with an sofa, but what I got when I arrived at 4:00 pm was an view of a parking lot. This room cost me $207.00. I immediately went back to the front desk to inform the employee of the mistake that was made. The male employee told me that I received the room that I was charged for. The regular room starts at $139.00, so why was i paying $169.00.....I informed him that I booked my room on ***********, and it was for a river view. He said that the hotel had nothing to do withmy reservations on ***********, I said yes it does, or you guy's should not be advertising on that site. He told me that did not have anymore riverview rooms. I asked the gentleman to call a supervisor, he did, and with a lot of back and forth they just happened to have an room with the view, but i had to pay an additional $36.00. I paid the money because I was certain that they would not have given me a refund if I chose to leave. Today, I checked my bank account, I was charge twice for the room, first on ***********, and by the hotel, which was additional $207.00, plus the $36.00, for an grand total of $449.00. This is unreal, because I can not reach the hotel by the two phone numbers that is on Google. I wanted to patronize this black-owned hotel although the reviews I had already read was poor, I still wanted my money to go with this establishment. I was hoping that my experience would be satisfactory, but it was not. The hotel could not provide ice because of the virus, what does ice have to do with the virus?? There are no cups in the room at all. Had to leave the hotel for ice and cups. You can not check into the hotel until exactly 4:00 pm, not an minute before. If you can not check in until 4, you should therefore check out at 12:00 noon, instead of their checkout time of 11:00am. They slide a sheet of paper through the night to inform you that if you stay in the room past 11:00, it will be an $50.00, fee no exceptions. I will never return to this once beautiful hotel, it is nothing like it once was. Please listen to other reviews regarding all of the negatives, I just wishedi didn't have the mentality of it can't be that bad. I will be making an trip to get my overcharged monies refunded.