ホリデイ イン エクスプレス & スイーツ シルバ - ウェスタン カロライナ エリア IHG ホテル(Holiday Inn Express & Suites Sylva - Western Carolina Area)

Hotel room is clean but abit far to the Harrah's ******. Breakfast is okay with hot and cold foods. Hotel has indoor swimming pool but not open yet.

The front desk women were very efficient and professional. Also, they were kind and polite. Hotel and room were clean and well furnished. Beds were SUPER comfy! Will definitely come back for another staycation. ☮️

Staff was EXCELLENT!! Rooms were clean, location was great after a long drive. We stayed at this hotel because if previous excellent breakfast at same hotel in Atlanta. This breakfast was not anything close to that one however staff was the best!! Thank you for making it feel like home even at 11pm check in.

The suite was not ready, we arrived later than the 4pm check in and were turned away. We went for dinner and returned after dark, not a fan of driving in unfamiliar places after dark. Desk person was efficient but never once smiled. The suite was set up so that you could not see the tv from the couch making it useless to have booked a suite. There was no way to move the couch as the lights are attached to the wall. I had to use the desk chair to watch the tv and not disturb my travel companions who retired before me. I will not return.

Its rare that you find a hotel with amazing services, great food, and comfortable. All the staff memebers were friendly and showed great customer service. The hotel was amazing and comfortable. It was beautiful and quiet. The newly remodled rooms made you not want to leave. The town it was located in was cozy with great food. When I return I would definitely choose this hotel again. I think the staff and the comfort of the rooms made it top notch!

great customer service. newly remodled beautiful rooms and the rooms are so spacious. Very cozy area. The renovation weren't a problem at all. alot of local food spots near by and only 20 mins from the ******s.

My main issue was there was someone literally running in the room above us at 2am for over an hour. We couldn’t sleep due to the amount of noise. We tried dialing 0 on the room phone to complain to the front desk and it routed our call to a call center?? I will say the room we stayed in was freshly remodeled and very clean. While I didn’t experience too many issues, a lot of other people did during breakfast. The pancake machine was down which upset a lot of people. The beverages ran out well before the end of breakfast. I actually saw one guy get so upset he recorded all the issues he experienced during breakfast. So while their kitchen is being remodeled, this is something I’d caution other guests about. No shortage of eggs and sausage. But milk ran out, juice ran out, water ran out, LONG line at the toaster, and no pancake machine.

Comfortable beds(which is a dble edged sword-great to sleep on, but terrible when looking for a cheaper hotel and worriedabout the bed becauseyou have a bad back) nice "suites" with a couch, refrigerator, and microwave. Convenient to WCU, however they hike up their prices, by hundreds of dollars, on any weekends that WCU has any major activity. We have spenr thousands at this property, as my son just graduated after almost 6 years, and they give a minor discounts, but the rooms are almost dble what others in town are. Also, if you order on ******* you don't have the option to sign in early..

Room was very nice and comfortable recently remodeled and done very well not just slap some new paint and carpet. Everything in the room looked new. Breakfast was good though seating was limited due to construction and remodeling of the Breakfast area. The construction was the only reason I removed a star. You should know what your walking into when you book a room, even if it is to make the place better.