フレッチャー ラントフッド ホテル アヴェグール(Fletcher Hotel Landgoed Avegoor)

設施陳舊老化，房間不隔音！

We moesten 3 kwartier wachten voordat we in onze hotelkamer konden. Kamer was goed, ruim en zuiver. Helaas wordt er erg bezuinigd op het eenlaags wc-papier Het ontbijt was niet zo best; de broodjes waren niet voldoende afgebakken dus niet te eten. Ander brood werd te laat aangeleverd op de ontbijttafel. Verder was het erg druk tijdens het ontbijt; er stond een lange rij om bij het ontbijt te komen en veel te weinig plaatsen voor alle gasten. We misten ook een afvalbakje op de tafels, waar je het afval direct in kwijt kunt tijdens het ontbijt. De afsluitbare fietsenstalling was erg slecht; alle fietsen van Fletcher stonden in de stalling waardoor de gasten geen plaats hadden om diens fietsen te plaatsen. Verder was het dak van de stalling, wat niet meer was dan een container, gescheurd en bij regen waren de fietsen toch doornat. Er was een zwembad, maar over badjassen is niets aangegeven door het personeel. Al met al toch een tegenvallend hotel.

It is 1.00 at night. Bunch of people singing in the poorly insulated and outdated hotel. No way to get just a few minutes sleep. Not possible to call reception because no number indicated on the phone or in the room. I cannot recommend this hotel.

The pictures look great and the location is very rural, if you are looking for a stay near the Veluwe. Checkin was 3pm and we showed up that time with nobody at the reception area desk. We waited for a person to check us in and finally a lady showed up and told us that there were others in front of us and pointed to people seated. After awhile another person showed up and they checked us in. It is a mystery to me why they could not check us in and provided the key when the room was ready. Seems very petty and not customer friendly. We paid for an upgraded room and it had a small bedroom and large sitting area. No refrigerator but there was a teakettle etc. The housekeeping crew had not done a very good job as it was still a bit dirty, no soap anywhere, just two little thin towels and no shampoo. Usually most of these places have large bottles now but they did not. The room was cold and we tried to turn the heat on but it did not seem to work. There is no airconditioner. We notified the front desk and they said they would take care of it. When we returned the room was even colder, heat did not work, no soap but we did have some more towels. I tried to call, but the phone did not work. Went downstairs and waited for the front desk person. It seems there are shorthanded and when the person has to do an errand, there is no one around. The same person who I talked to before, showed up and brought some soap and shampoo and said he had turned on the heat. Unfortunately, it did not work. No one around to fix it. He gave us some blankets. The night was cold as the heat never did work. I asked the front desk about it the next day and they indicated the main office was the one to complaint to. I emailed them and have not heard back. The bar is nice with good but a bit expensive drinks. The restaurant had some interesting specials for dinner (which we did not have) but the breakfast buffet was not elaborate but nice. Parking is ample in various lots around the estate. There is another really nice restaurant nearby called the Peerdestal. Great for a nice fancy dinner out, but reservations are definitely recommended.

We had a renovated deluxe room, that might explain some differences with other people's experiences. And were positively surprised, except for the dinner restaurant ( see separate review). Actually this renovated room was real 4 stars, and better than our average Fletcher hotel experience. Twice as large as the standard room for 50% extra price, basically a mini-suite. Separate sitting area with desk and sofa, bathroom with separate tub and shower (all a bit crammed) and in the other half of the room a separate WC. Nice bed, balcony, good WiFi. Pool was surprisingly good and big for a hotel, also free sauna. Decent breakfast, more 3 than 4 stars in variety; and a bit slow in refills. The estate grounds are already very nicely landscaped but the walks in the nearby Veluwezoom reserve are stunning. The room had a small drawbacks though: no hooks etc. to put the towels, and nice shower gel and shampoo supplied but absolutely nothing in terms of soap, neither liquid or concrete. We did not complain, otherwise probably they would have fixed that.

Long queues, poor service, smelly drains, no hand soap in the Bathroom, low key breakfast. Does not live up to the star rating and given the price I will not use this hotel again

We ordered a high tea on Sunday June 18th: 1 regular, 1 no meat. The quality as well as quantity was very poor. Even got a white simple bun with broccoli and carrot on it! No fish, meat came directly from the supermarket it looked. The sweets were very simple and came straight out of a supermarket, with cheap tea and very bad and unfriendly service. It took ages to get a refresh on anything. There was no sandwiches, no scones/clotted cream + jam etc. Soup was okay, that presentation was nice. Three other tables complained as well. Overall: this hotel and staff have no clue (non Dutch speaking staff, no knowledge of what the high tea was, no explanation, the staff was overwhelmed with too many reservations- tried to do their best but some did not step it up at all, despite the pressure. In order to avoid disappoin**ent do not stay here (even though the old mansion and garden look very nice.

Over the past three years, I have been a guest at the hotel, and unfortunately, the overall experience got worse and worse, especially the past year. I spent 3 nights during Chris**as 2022 with my family, and had some serious issues regarding cleanliness and guest safety. Room dirty, one daily cleaning skipped, housekeeping barging into the room without the obligatory 3 timers knocking on the door – that´s hotel standard everywhere you go, and in all hotels I worked in over the past 30 years. Room doors that not automatically close when entering or leaving the room. That might enable un unwanted individual enter you room. The lack of hotel staff genuinely greeting the hotel guests in the corridors or reception is another thing that lacks at Avegoor. Slow service at the bar, whilst the GM is sipping a wine in the corner is another no-go for me. These issues have been addressed, Fletcher said in an email, and they guaranteed me an “upgrade and welcome drink” for my next stay. So I did it again; another reservation at Avegoor. I assume that in this case, Housekeeping or the GM inpects the room before the guest checks in, right? A guest that complained, and decides to come back is a "golden opportunity" for any buisness. Checked in, dead tired from my flight, and went to bed. Next morning, walking around the room I discovered an incredibly dirty room with a chronic lack of maintenance. Ripped curtains, corroded hot water pipes, coffee stains next to the coffee machine, dust everywhere; a lost screw in the wall, cobwebs on furniture, the list goes on. On my three days stay, I have seen literally only twice a manager of some kind, walking from the breakfast room with 4 cups of tea in his hand (why using a tray, right?), whistling happy, oblivious of all the issues the hotel has. When checking out, never ever my name was used (hotel standard since the 80´s). “Let me see” said the receptionist, “if you still have to pay something”. Well, If I am registered as a “no post”, obviously there is “nothing to pay”. (The night auditor/manager should check that, by the way). And the right phrasing would be “if I had any open balance”. Left the hotel for the airport. The following day I kindly sent an email to guest services, explaining my second bad experience in Avegoor, requesting a refund. The reply was that next time "I better find another hotel". It is frustrating, especially that the CEO was cc-ed in the email, and that I had no reply whatsoever from ASvegoor, the GM or CEO until this moment. So yes, the only good thing that came from this is that I will look for another hotel next time. But loosing a client is a very, very serious thing for any buisness, in my humble opinion.

We booked this hotel because we received a gift voucher. Check in was smooth, then walking to our room we noticed the hotel was in pretty poor shape. All doors and paintwork damaged or stained, the elevator doors showing metal through the paint. Our room was quite large but very sp****ly furnished for the size. Two beds pushed together, two seats, a small table, a desk, small TV, all of which were in poor state. The bathroom rather dated and could've been cleaner (hair in the shower). At this point we discussed the option of leaving early, but seeing how we already made dinner reservations and drove all this way, we decided to stay. For dinner we had looked up the menu on the hotel website beforehand, but were given a different menu with fewer options. First course choice was either soup or soup, mains only a burger, a saté, or fish & chips. Nothing we were in the mood for, but if we wanted to order from the 'real' menu we had to pay an additional 7,50 each since they considered this an upgrade, plus the cost of whatever we ordered. Unbelievable. The food itself arrived rather quick, it tasted bland. Nobody came to check on us after the plates were served to check if we wanted dessert or another drink. Eventually we left our table with our plates half-eaten and asked the host at the door for the bill, which somehow had higher prices than what was mentioned on the menu. He corrected it, but again, how can this happen? Again contemplated leaving and spending the night in our own beds, but decided to sleep rather than drive in the evening. We slept OK, even though the walls were thin and we could hear everything going on out in the hallway. The breakfast was alright, the bread was fresh and the croissants were excellent, plenty of choices of yoghurt etc, but the scrambled eggs were overdone and the bacon undercooked. We checked out by 9 and rushed home.