Very disappointed stayed. Unprofessional afternoon manager. Booked room thru trip.com. for my 9 traveller on 16 May 2023. still need to pay to hotel if customer request Twin bed change to double bed. Meaning i pay double. What is the point we book from trip.com.
I stay in Horizon, Mandarin, Klagen hotel I don't have this problem. They do their best to handle our request during our stay on 18 May 2023.
自動翻訳