ザ・ホワイトホース(The White Horse)

Breakfast was very disorganised, insufficient cutlery, glasses etc on table. Presentation of food also poor. Empty plates were not collected from table so guests had to remove them onto spare tables to make room. Bedroom was dusty and a bit tatty. Lovely check in at reception, lady very friendly & helpful.

Great location in the heart of Dorking, latecomers were a bit noisy, but all in all a good experience.

Well located, clean and comfortable. I had booked 2 nights separately due to change of plans. Was upgraded on first night to the better room that i had booked for second. Down side (which is partly out of the hotels control) is the noise from people returning between 11pm and 1am who have zero consideration and have liyd conversations at top of stairs and in corridor. No one present at check out to feed back to.

About to be closed for refurbishment so not in great condition at the moment. Small, poorly ventilated rooms. Lovely staff though!

The room was very nice but slow and patchy service especially at breakfast. Was also expecting a parking space instead of having to pay for a carpark overnight.

Staff was great, room was very comfortable, and clean. Only thing is that the rooms are very small and there is no air conditioning which I didnt realize when booking but they provided a fan and also since it wasn’t too hot outside the rooms were still nice and cool. The area of the hotel is great. Wonderful small town vibes with access to so many stores/ bars/ restaurants all within walking distance.

Eveything was very good exept from the suite we stayed in being extremely hot and there was no way of getting any airflow going due to locks on the windows. We had a little fan however it could not cope with it being warm weather.

Excellent,great staff very clean nice a**osphere lovely breakfast bar open all its just to resedents.very nice fun hotel

The carpet in the room appeared old and worn. The room was right on the main Dorking High Street and was terribly noisy. The staff serving breakfast were obviously overworked as the table was not set properly, asked for more coffee - never came. I was offered a special breakfast rate which reception seemed to know nothing about. The whole experience was one I will not be repeating.