アル サラブ ホテル(Al Sarab Hotel)

衞生：差 環境：嘈雜 服務：不錯👌 設施：缺乏

I was very scared reading all the previous reviews from the hotel . I emailed the reservation Center a few times before my arrival . I have to say that I had a marvellous staying in . I was there for 11 nights . The housekeeping manager , a very gentil gentleman , greeted myself and my auntie on our arrival, shown us our two different bedrooms that he and his staff had prepared specially for us with a delicious and traditional fruit platter served in UAE . I had the same housekeeper cleaning my bedroom daily , it made all special! I didn’t have any issue with Air Conditioning or wi-fi at my room , on the opposite side . The AC was working perfectly fine . The guys downstairs at the door were incredible friendly and on the top to help and assist with anything . The receptionist ladies always friendly , professional and smiling. The hotel has yes a very busy and well know club during the night time . YES ! If you arrive after 21:00 you will see guests coming to the club good looking women and men as it is “ dress to impress”! I was staying there with my auntie who is 69 years old and she kinda of liked to see many people around . I honestly had a fantastic experience! Thank you very much for the hotel team . I will definitely get back to you.

Dirty, bathroom floods with water alter a single shower, smoking smell even in the non smoking floor

The property has bad odour. Staff were nice and freindly. Would not book here again.

I cannot stand when one has A/C and it is hard pointed at you ... no adjustments possible. So, even though room is set to 24C one cannot be anything but cold (including under sheets) all the time. One key card provided thus A/C is only one when you are there. Each time key card is re-entered you'll need to reset the breakers! Make sure you flick the hot water heater. The first day ... cold showers (but in Dubai ... their cold water is NOT cold!!! Did not eat there. Too many other alternatives nearby. Setting was exactly as desired.

I rarely write reviews, but I feel like I have to describe my experience with the hotel. I requested a non-smoking room, which was provided to me with a tiny remark, which I had no idea about. There is a shisha place downstairs with a very poor ventilation system, so the smoke from there spreads all over the hotel. The room was on the 6th floor, with non-opening windows, after a while I felt that I have troubles breathing and handling the smell in general, they put excessive amounts of air freshener to hide the smell that comes from shisha place, which makes things worse. When I came downstairs and complained about the situation, I was notified that the smoke comes from this area, and the only thing they could do for me it is spray more air freshener, which in my situation fixes nothing. I have chronic illnesses and such conditions may contribute to complications in my case, so I tried to state my case to a desk agent that was working that day, and she just laughed at it and said there would be no refund, but I can leave if can’t handle the smoke and smell. Just imagine it! She found the whole thing laughable! Wow! I wouldn’t recommend anyone to stay there. And very grateful to ******* for assistance in resolving this case.

Our stay was good. Room and bathroom were clean. Service was very good. The only issue was fewer towels provided than other hotels. On demand they gave us some, but still short of hand towels. Staff was helpful and guided us about places to eat and some new year celebration places.

The nightclub and rooms are not sound-proofed; so the disturbing base in the nightclub is “felt” (not only heard) 6 stories up. There are some jurisdictions where nightclub licence can be revoked because of noise and trespass. I am surprised Dubai was not one of them.

Two nights in HELL!! We stayed at the smallest room for two nights. - Although the staff presented any demands as soon as possible, the room was not ready when we checked-in. - We had no shampoos, and just one soap for two people. - We did not even had hot water in the bath, so we took a bath with cold-lukewarm water. -We had no privacy and we could easily hear the people at the other rooms talking to each other. - The sound of clubs downstairs did not let us to sleep and we could smell cigarettes in our room. - At 3:30am the reception called us and then apologized for contacting the wrong room. - During the nights people and staff walked through the hallway and talked and laugh loudly. Nobody was there to control the situation. - The light in the room was not enough and sometimes we used flashlights of our cellphones. - Breathing in lobby was not possible due to cigarette smoke and smell. Generally, this hotel is not suitable for families and couples and even most of the single individuals. We will not go back there even if we have no place to sleep!!!!