ホテルからの返信: Hi Rover,Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay didn’t meet the high standards we strive for, especially in terms of service and room amenities. We genuinely appreciate your compliments about the friendly staff and the hotel's location, as well as the work and rest areas.We understand that the issues you mentioned, like the delayed response to requests, the kettle replacement, and the quality of cleaning, were disappointing. Please rest assured that we take your comments seriously, and we will address these matters with our team to ensure improvements are made.We also apologize for the inconvenience caused by the light show and loud music. While it's part of the entertainment experience, we understand how it may disrupt your rest, and we will explore possible solutions to minimize the impact on guests seeking a quieter environment.We truly appreciate your loyalty to the Rove chain, and we will work hard to ensure your next visit is much more enjoyable. Thank you again for your valuable feedback. We hope to welcome you back soon for an improved experience.#HappyRoving! Amr & Rove Expo City