ホリデイ イン エクスプレス ダンフリーズ IHG ホテル(Holiday Inn Express Dumfries)

I was not accommodated well at all. The creamer for my coffee I had during breakfast was expired, they were not able to give me any towels while I was there so I had to shower and air dry myself essentially and then while I was trying to shower, a cleaning lady came into the room without knocking. the front desk was of no help with these issues when I brought them up and seemed like they didn’t know what to do other than tell me they couldn’t do anything because the hotel was very busy.

Aiesha checked us in and made us feel welcomed from the minute we walked through the door. She was courteous, friendly, funny and professional. Our room was comfortable and the location was convenient to whatever you needed ie.. restaurant's, shopping etc.

Very comfortable stay. Only issue was shower drained very slowly. Otherwise, we enjoyed our stay and would use this hotel again.

We have stayed at this property last 3 years on our trip down to FL. I was unfortunately disappointed this year due to the following reasons 1) hotel reception saw me grab a luggage cart and chose to leave her desk for 10 mins or so for check in. She told us room wouldn’t be ready for 30 minutes. Ok but no offer or suggestion what to do with luggage on cart. When asked said we could leave in hallway. Our laptops are there and finally said oh we can put in office. Then when room was ready didn’t give us Wi-Fi password. Told us breakfast at 7 am and we had to remind her of our luggage. She was very disinterested in her job I guess. 2) we wanted to leave early due to weather conditions. We went down at 7 and with several other guests waited 20 mins for eggs and sausages. Another 10 minutes for coffee. Another 10 for waffle machine and oatmeal which wasn’t cooked and no fruit. 3) went to desk no receptionist with sign left desk leave key on desk. I was pretty disappointed will not return next year

The hotel was lovely. The only one issue is a previous guest had left a used washcloth on the shower rod that was missed and probably covered up by the curtain. The rest of the room was spotless. It was quiet, easy, and peaceful. Everything you want in a hotel stay.

Hotel was very clean, modern and comfortable. Wished breakfast started a little earlier than 7, but for the price, that was a very minimal inconvenience.

At check-in for our 4 night stay, we were asked whether we wanted housekeeping services. We said yes and front desk made a note. But, no service received for 2 days. We were able to get towels and replacement coffee from the front desk. On the 3rd day, we saw a housekeeper on our hallway. She said our room was not on her schedule to clean. Thankfully, she added our room and cleaned it. Breakfast: No famous sweet rolls or oatmeal on day 1. Coffee available 30 minutes after opening. Outside temp was 37 degrees at night. Room temp was 71 with system off. Had to cool room to sleep. Must be well insulated building.

Room, the facility itself and desk staff were all great. Breakfast service was mostly very poor, just one in our 6-day stay was as it should be.

Bathroom was filthy to the point my wife did not feel comfortable taking a shower, Hotel did not provide wash clothes and toliet paper. When trying to contact the front desk multiple times no one would answer the phone.