quite a loud, party-like hostel. I arrived late and was initially given the wrong room - it was uncomfortable having to ask for it to be corrected, given that I’d arrived later in the evening after a long journey and that you have to check in through the bar next door, which I don’t remember any indication to previously. the room was okay, tidy and more or less clean - quite an anxious experience overall
翻訳
ホテルからの返信: Thanks Olivia You only go through the bar entrance when you have made arrangements to arrive late .and the Backpackers doors is shut Our main priority is to ensure our guests are safe and we do our best to minimize the noise . I hope you enjoy the rest of your trip Thanks Regards Matt
54linnn
宿泊: Mar 2024
一人旅
3.0/5
投稿: Mar 18, 2024
It's an Okey hostel. The kitchen is very small and there isn't room to cook food during peak times. The hostel is pretty clean. The main part is that this hostel is a party hostel. Even though you aren't allowed to drink at the hostel after 8pm a lot of people go out and party, come home late and make noise, be mindful of that.
翻訳
ホテルからの返信: Hi Thanks for your comment . Most are surprised at how large the Kitchen is When it is really busy as it has been for February , we usually try to have a Staff member up there doing the dishes that have been left ,so that is how we try to make it more pleasant for Backpackers looking for Bench space to cook . This Hostel is not usually a Party Hostel but 2 or 3 times a year because of events such as St Patricks day, as a good few Students from Christchurch Universities visit Dunedin to join with the many Otago University Students celebrating at their flats . These few times the Hostel may seem like a party Hostel as they leave the Hostel wired ready for a good time Thanks Enjoy the rest off your trip Regards Matt
liss78mph
宿泊: Feb 2024
カップル・夫婦での旅行
3.0/5
投稿: Feb 6, 2024
Has everything you need. We had an ensuite room. Clean modern bathroom. The bed was only a double and the mattress could do with upgrading, soft and a lot of partner disturbance. All carpets need replacing. Breakfast is simple continental first in first served. We missed out our second morning.
翻訳
ホテルからの返信: Hi Thanks for your comments . We have new Fire Safe 100% wool Carpet in all rooms in the Hostel except for Rm 21 ,22 and 23 These will be done this winter . We give a complimentary breakfast 7.30 till 9 am , Thanks Regards Matt
ゲスト
宿泊: May 2022
出張・ビジネス
1.0/5
投稿: May 31, 2022
Having made an online booking & arriving on an evening flight, I arrived at On Top Backpackers with no idea what I was about to experience. Having got to the accommodation around 10.30pm, I discovered it was all closed & no-one around & a sign with a number & a rather grumpy request not to call it unless urgent. Since I had a booking & no way of getting to my room, I called it. I immediately apologised to the person on the phone, saying I had come in on a late flight & had caught the first shuttle to the CBD & was sorry I was late arriving. I was met with a grumpy tirade telling me I should have called them. Despite apologising that I hadn't done this, I still said that I think it was reasonable to expect a courtesy call to ask if I was still coming. I was told "This is a backpackers, not a hotel." Clearly, they had no record of my booking, as they had to ask me to provide the info about the room I had booked & had no information about it & after receiving a fair bit of abuse for being late, I was told they would charge me a call out fee to come to give me access to my room. At this point, as they were essentially refusing my service, I declined & said I would find somewhere else...which I did (Motel on Carroll - see separate review) & experienced a totally opposite & excellent customer service approach. There is nothing to commend On Top Backpackers at all -they charge not hotel prices,not backpackers & don't cater for late night arrivals,which you'd expect with backpackers.
翻訳
ホテルからの返信: Hi The Backpackers clearly advisers in the booking information that the Reception is open from 7.30 am to 10 pm If a traveler is going to be late we expect a courtesy call either by email or phone to advise ., you did neither and turned up close to 11pm . If a Traveler doesn't advise us and turns up when all Staff have gone home . We then advise that there is a charge of $20 for the Staff member to drive into work to allow you entry . You had booked a private room for $79 and when you advised that there was no way you would pay $20 for a call out fee You went to another provider and paid them almost double the $79 fee. You will note that we didn't charge you for failing to turn up within the hours and we wore the charge from the Booking Agency . We run a very safe clean Hostel and would welcome you should you arrive within our Reception hours . Regards Matt
ゲスト
宿泊: Nov 2024
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: Nov 27, 2024
Da alle Hotels in Dunedin ausgebucht waren, verbrachten wir eine Nacht in diesem Backpackers. Wir waren positiv überrascht und sehr zufrieden mit der Executive Suite. Sie war sauber, zweckmässig eingerichtet und hatte ein sehr modernes Badezimmer. Das Preis-Leistungsverhältnis war exzellent und wir können einen Aufenthalt in einem solchen Zimmer sehr empfehlen.
翻訳
ゲスト
宿泊: Mar 2023
その他
3.0/5
投稿: Mar 21, 2023
L'homme à l'accueil n'est vraiment pas aimable, mauvaise première impression... Il nous demande d'écrire notre numéro de carte de crédit sur un papier, nous lui disons qu'on n'aime pas trop que ça soit écrit quelque part et il nous répond très sèchement que toutes les personnes qui restent ici font ça et qu'il n'y a jamais eu de problème. Le matin nous le croisons à l'heure du check out, même pas un bonjour, juste un "n'oubliez pas de ramener votre taie d'oreiller". On a payé plus cher que ce qui était écrit sur le site (1$ plus cher par personne c'est pas grand chose mais ça reste mensonger). Les lits superposés bougent beaucoup et font beaucoup de bruit et le système pour monter à l'étage est vraiment pourri. Les douches sont bof et la cuisine trop petite pour le monde que l'auberge peut accueillir. En vrai pour le prix de n'est pas si horrible mais dans ce genre d'endroit l'amabilité est le minimum.