ファースト グループ ザ パレス オール スイート(First Group The Palace All-Suite)

ABSOLUTELY DISGUSTING EXPERIENCE AT PALACE HOTEL. 1. We found ******e needles in the bathroom cupboards. We put about 6 in a plastic bag and took it down stairs. 2.Requested a refund and to leave the moment we saw it which was an hour or two into our stay. 3.No manager on duty so we were forced to stay till the morning when he advised we would be refunded. So he gave us another room. 4.managers came the next morning heard the story took down my banking details and assured I'd have a refund within 7 days. 5.it is 2 to 3 weeks later still no refund and only to tell me he will not be giving a refund anymore... 6. Rude, unprofessional, dirty unpleasant stay I recommend this place to no one..

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.

The hotel was fair, the staff were nice very helpfull. The meal's were not very nice because it was the same thing every day, they didn't change the menu at all. Breakfast was not english breakfast as they said it was. The pool was not clean you had to ask them to clean it before you could go in it. The owner of the hotel was always picking on the staff he was not very nice. I would not go there again to far from the shop's and market.

good location just by the beach and room has great view of beach to watch sunrise

We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.

We checked in January with a paraplegic person but to our dismay the hotel has 1 disabled friendly room and the rest of the rooms are not fine for someone in a wheelchair to move around comfortably. This is just disgusting

Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.

The staff was very friendly and my apartment was very clean. The staff is very professional

The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!