デュッセルドルフの家族旅行ホテル

場所は便利ですが、スタッフの態度はあまりよくありません。朝10時（チェックアウト時間は11時）にチェックアウトする前に、従業員がドアをノックしました。チェックインすると、午後の流しに捨てられていない使用済みのペットボトルがありました。

このホテルはかなり新しく、ベッドとバスルームは最高です。場所は完璧ではありません(中央駅から徒歩10分、近くにレストラン/ショップはほとんどありません)が、私はそれと一緒に暮らすことができます。主な欠点はサービスです。これはセレクトサービス、中規模のプロパティだと理解していますが、それに対してもサブパーです。英語かドイツ語(週末)を話すのが難しいスタッフがいました。IHGダイヤモンドなのに、ひどい部屋をくれたスタッフがいました。私はスタッフが苦情を適切に解決しなかった(HVACユニットに欠陥がある)。もう一度、これは高級で4-starホテルではないことを認識します。それでも、選択されたサービスプロパティであっても、サービスは望ましいものを残します。スタッフは本当に訓練が悪いようです。彼らの部屋の料金はデュッセルドルフの平均料金が低い傾向がありますが、私はまだ彼らに別の機会を与えるかどうかを考えています。

We recently stayed 7 nights at the Premier Inn Düsseldorf City Friedrichstadt hotel. It was great value for money and we really enjoyed our stay. Lovely new and clean hotel located conveniently a couple hundred metres away from the main train station. (There is a Lidl across the road from the station and an Edeka within the station if you are in need of groceries. Plenty of places to grab a quick bite in and around the station too.) We had a room that overlooked the train tracks. Trains were constantly coming and going (which was fun to watch) however the room is well insulated so it was very quiet. We slept very well each night. We ended up in a room with a double and single bed so there wasn’t a lot of extra floor space (for suitcases etc.) but it was fine short term. The room could do with a few more places to store or hang items however this is really the only downside we found. The room had a kettle and tea and coffee etc. which was handy. Heating and cooling is controlled centrally, not individually in each room. We found the temperature to be suitable our whole stay though. Free Wifi worked well! Breakfast was buffet style and cost 13.50 Euros per adult per day. On offer were items including different breads, cold cuts and cheese slices, yogurt, fruit, eggs, baked beans, cereal, juice and tea and coffee. Plentiful and set out in a lovely dining area. Staff at the hotel were very friendly and helpful. Checkout was 12 noon. We had a late train out of the city however we were able to store our luggage at the hotel after checkout. Very handy. We are looking forward to staying at this hotel again.

ホテルのすぐ外にトラムの停留所があり、中央駅と市内中心部までは2駅で4.5分です。階下には大きなエデカがあり、スーパーマーケットにはレストラン、カフェ、デザートショップがあります。道路の向かいには四川料理のレストランがあり、本格的な味で手頃な価格です。朝食には、絞りたてのオレンジジュース、温かい料理など、種類豊富なビュッフェをご用意しています。部屋は中程度の広さで、バスタブは特大である。部屋を掃除する人はあまり丁寧ではありませんでした。3泊連続で滞在しましたが、2日目の朝には水とコーヒーカプセルしか補充されず、ゴミ箱、タオル、床はまったく掃除されていませんでした。タオルは交換されていませんでした。フロアには2人の清掃スタッフがいたのですが、1人は同僚が担当していると言い、もう1人は午後に対応すると言いました。 17時頃にフロントに交渉に行き、ゴミ箱を空にしてタオルを交換してもらいました。全体的なエクスペリエンスは良好ですが、サービスを改善する必要があります。

アメニティー、部屋着は何も付いていません。 部屋はとても綺麗にされていますし、無料の朝食が付いていることがとても良かったです。 無料にしては種類は豊富でした。 フロントは24時間対応してくれますし、チェックアウト時間12時と言うことでゆっくりできました。 金額もお安いですしまた機会あれば選択肢の一つです。

I had a very nice stay at the NH Dusseldorf City. The staff are friendly and helpful. Breakfast was excellent with a great selection of food and beverages. The hotel is located withing a 15 minute walk from the train station with a subway station conveniently located very near by. My room was cleaned and well maintained. The wifi was quite good. I recommend the NH Dusseldorf City

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!