キャンドルウッド スイーツ - ランカスター ウエスト IHG ホテル(Candlewood Suites Lancaster West)

Room was set up nicely. Burners do not work properly. Needed to “ask” for clean towels daily. Room was very dusty. Other peoples long hair around floor in the bathroom with debris around edges in the living area. Carpeting needs to be replaced. Would not stay in this location again.

Nice up to date room. My first room the toilet wouldn’t flush so I had to be moved.

The first room we got looked to be under construction and not ready for guests. We went to the lobby and asked for a new room and without hesitation they gave us a new room and it was fantastic! It was clean, updated, and extremely comfortable. Would definitely stay here again!

Tried to check in early and the front desk person was rude, telling me check in was not until 3 but when our room was ready it smelled like poop when we walked in, we were moved to another but then Wi-Fi and telephone didn’t work, also for the amount of money I spent, breakfast should have been included.

Kathy at the front desk (when I checked in and when I checked out) was so sweet, caring and helpful! The size of the suite was amazing! I will definitely be staying at Candlewood Suites in future travels.

There was dirty clothes left in my room, the microwave was dirty, dirty dishes in the dish washer and the water wouldn’t get hot in the shower

The room had a terrible stincb which was deodorized once I informed them I was offered a room upgrade however it wasn’t accommodating for the size of people so we declined.. we returned after our event to take showers there was NO HOT WATER in addition to the towel holder falling off the wall in the middle of the night not to mention when the towels fells off the rack a towel was soiled …when I contacted the front desk I was told to speak to manager Nicholas the following morning which I did… He informed me that he would inspect the room and let me know I haven’t heard anything back

The shower had no hot water , lukewarm!! Spicket in tub was loose which caused water to not make it to the shower head!! Room 212 !! Other than that it was great!!

Great location. Friendly staff, easy check in, Quiet, comfy room. Didn't like that the shelves in the bathroom were a little dusty and the curtain was stained. Other than that a great place to stay when in the area