リバービュー ゲストハウス(Riverview Guesthouse East London)

Great service Clean place with a beautiful view Friendly host We were treated so well by Dorah Nice secured parking The staff is very welcoming and helpful We felt safe and at home Easily accessible The breakfast is well prepared and delicious

Stayed over one night for business and they were very nice to deal with. The room was very clean and the breakfast looked great (didn't have breakfast cause I was late for my first meeting!)

Here's the corrected version with spelling checked: Despite the appealing appearance and beauty of this establishment, as well as the thoughtful amenities provided, such as gender-specific items in the rooms, my experience was severely marred by the rude conduct of the owners. Despite my timely email notification at 4:10 PM, detailing my late arrival due to an unplanned request—a speaking engagement at a research conference gala dinner in Umtata, approximately 3 hours away—their response was deeply disappointing. Upon informing them that my departure from Umtata could not be earlier than 7:30 PM, they initially expressed willingness to accommodate my late check-in. However, to my dismay, at 9:00 PM while en route, I received an email notification of the reception's closure. Despite explaining the impracticality of hastening my travel and the importance of fulfilling my commitment, their response was remarkably dismissive: "We uphold a high standard of service, and WE DO NOT CARE what you have to do; our reception closes at 8:00 PM." When I asked for a refund, so I could find alternative accommodation willing to wait for me, they adamantly refused. Following a back-and-forth exchange, they hung up the phone on me. Feeling angered and desperate, I called them back and emphasized my reluctance to compromise my safety by navigating unfamiliar roads late at night on misty roads merely to access accommodation for which I had already paid. Reluctantly, they agreed to await my belated arrival. Their lack of empathy and rudeness left me profoundly dissatisfied. I will conitue to discourage others from using this establishment and will ensure that my professional network is aware of my experience and that our company and team never books with them. In times of unexpected circumstances, the assurance of accommodation, particularly when prepaid, is paramount and a professional establishments should be accommodative, especially when requests are made on time. I travel extensively globally, never expected this treatment in SA, also chose to stay in BnBs because of my belief in supporting small businesses instead of big hotels. Their conduct not only engendered a sense of unwelcome and annoyed me but it also compromised my safety, a disconcerting reality I cannot overlook. Hope they close shop or change this behavior. Zanele

Beautifully located guesthouse with view on Nahoon river. Comfortable and fully equipped rooms. Safe and secure, Excellent breakfast with a nice variety of dishes and warm, welcoming hosts! Close to Nahoon river mouth and beach.

Excellent service and location. Breakfast was very good and organized. Will definitely stay there again on a business trip. Rooms was clean and neat, bed was comfortable. View from bedroom superb and tranquil.

Definitely recommend this guesthouse in EL. Stayed there from 10-18.03.24. When I landed early, they allowed me an earlier check-in. Bed and pillows v. comfy! Bfast delicious! Friendly hosts and staff! The rooms super clean! Great location as well!! If you find yourself in EL Riverview should be your first choice for accommodation!! 10/10

WOW. What an amazing place and a view to die for. Thanks to all the staff and owners for the great service and hospitality we received from the minute we walked in. Everything was of a high standard and a place we will definitely be going back too when in East London area again. Thanks. Tracy and Fernando

Amazing stay overnight with fabulous hosts. Room was perfect and had everything we needed for our stay. My favourite thing was the luxurious bedsheets😊 nothing better than climbing into clean, crisp, soft sheets and waking up to the view of the river is just the best. We will definitely be back on our next trip. Thank you

Home! Home! Home! I’ve never felt so in touch with everything; from the house, the room, the lounges, and most importantly the people (host, gardeners, and the house helps). It’s so genuine you’ll feel it. And the attention to details, is beyond me. At the breakfast area the music that played was soothing, literally allowed us to slowly digest. I know it seems funny but I’m telling you this is the place. I loved every moment. The stunning views as well. It’s extremely tranquil, no noise… And the dogs (daisy and Elizabeth) are such home buddies, the moment they see you they realise you’re one of their own and they come running to welcome you. I loved it. I’m definitely coming back HOME! Thank you again for hosting us.