エンバシー・スイーツ バイ ヒルトン イースト ピオリア リバーフロント カンファレンス センターの口コミ・レビュー・評判

フロントの対応がとても良い。朝食の質も高い

I didn’t like the fact I was charged $250 for damage, and they claimed it was frosting and confetti. I’m not sure why that would be that much. Staff members were constantly calling my room accusing the kids of things and they were sleep on one of the calls. Last 2 times were horrible got charged extra fees for stuff that shouldn’t have been. Overall not staying there again used to be my favorite hotel but now im never going to that place again I’ve never been charged any fees like that at any hotel and I’ve been out of the country multiple times just a shame.

Manager was very unfriendly, she tried to talk over my concerns and give excuses why things were as they are. The manager clearly did not care about the customer. Threatened NOTpaying for parking or your vehicle could be towed? I did not see any security. The bathtub was disgusting . Overpriced Greedy Hotel for sure!

I like it was a full service hotel with great service restaurant And bar, wonderful breakfast!

Not enough parking close to hotel. Parking security fees need to be communicated at time of reservation. No shampoo in dispenser.

Customer service at the reception desk to check-in and after our visit was great. So nice. My only difficulties were that the bathroom had trouble opening and shutting all the way and the room was so hot. We kept trying to turn it down but the room never cooled off or had great ventilation (which wasn’t great for air flow or when you have a baby and dirty diapers in the trash).

Asked for late check out because our cheerleaders made it to day two for state, high school has been booking at this hotel for many years. Hotel manager told me no, later to find out she allowed others in our group to check out late and then even charged a family yo have late check out

The front desk had no one waiting and the lady working told us it would be a few she had things to do. After about 5 or 10 minutes I said you ready and she was very rude like I was doing something wrong. The parking lot was so full we parked about 3 blocks away. Not very friendly workers

The receptionist was extremely nasty and rude . I called and asked for trash bags and a vacuum she got very rude and hung up and didn’t bring anything I asked for then I was charged a cleaning fee

The property didn’t have water due to water main break which I understand is not their fault. The attitude of the front desk person was neither concerned or apologetic. I was plainly told to look for another hotel, that’s after I drove 4 hours after work to get there. The parking required a payment so I lost that. They wouldn’t refund. The parking lot was an ice rink too. Almost fell down multiple time. Awful experience overall

We stay every Feb for a Whitetails Unlimited banquet. The hotel is always in excellent shape.

The quality I expect from embassy suites is there. Friendly efficient check in. Clean room and sitting area. Made to order breakfast. Close to civic center for concert I was attending. Reported toilet flush is slow and gurgling. Was thanked so they can notify maintained before next person uses the room. I recommend and will stay there again when in the area.

The receptionist upgraded our room because they were overbooked on executive suites. The room was massive and beautiful and everything wow. Breakfast was delicious and the chef making omelets was very friendly and outgoing. 100% would book again.

The staff at check-in and check-out were very polite and helpful. They were the bright spot during the stay. However, they didn't have a solution to an obvious problem, or an explanation. The curtains in the bedroom don't close so the lights from outside the hotel show right through the shears. It makes it very difficult to sleep with so much light. The curtains in the front sitting room also don't close. So the shears allow anyone walking by in the hallway to see through when a light is on. They said they would make a note of it, but its obviously a long standing problem and I wouldn't recommend this hotel if you need a darker room to sleep.