Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.
We booked this hotel for the location and the fact that it is fairly new. The room is tiny and furnishing rather uncomfortable eg tiny bedside table on 3 legs that felt wobbly and too small to put anything more than a phone. The hotel phone was not user friendly and we could not get thru to the front desk at all. What bugged me most is the subpar housekeeping. Cups are sometimes not washed, toiletries not replenished, and other little details that seemed to indicate that cleaning was not done even though the bed is made and the toilet paper had that triangle fold. It was also the first hotel we stayed in that did not clean the room on Sundays and public holidays. The listing on TripAdvisor indicates that bottled water is provided but this is not the case for our stay. The booking site we used to book the room indicated laundry facility but it turned out to be just a line in the piece of paper you get when you check in telling you where the nearest laundromat is. I suppose it is a matter of personal preference that I would much prefer usable, comfortable furnishing to technological bells and whistles such as chrome cast. I find the furnishings, even the soap and shampoo bottles labelled in a manner that is meant to be hip, the piece of “Info sheet”, etc rather tacky.I guess it is ok if you are only staying for a night or two. We will certainly not stay here again.
Nice spacious room Bathroom was clean and tidy was very spacious for a small bathroom Bed was comfy could do with extra pillows Microwave toaster and kettle with tea and coffee The was cleaned beautifully not a spec of dust Car space right outside the door Late night check inn with easy instructions As it was raining maybe a mat inside the door to wipe your feet as the one outside was soaked with the rain